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TRICARE Provider Support Services Executive

Date: 20-Nov-2022

Location: GB

Company: International SOS

Job Purpose


We are currently looking for a Healthcare Provider Support Executive (known internally as a Provider Support Services Executive) to join our team in the UK.  

This team manages the provider relationships within the TRICARE Europe region and provides support to them in terms of education of the program and any claims or billing issues. Our Provider Support Services Executive will be serving as the main point of contact and educator for the Providers as well as provide an efficient and effective claims process and customer service,


Key Responsibilities


  • Responsible for responding to telephonic or written enquiries or complaints from HNP’s regarding their role as a provider of medical and ancillary services for the TRICARE TOP Medical Treatment Facilities (MTFs)
  • Serve as a support to the In-Country team in their dealings with the HNPs.
  • In response to queries from Host Nation Providers, provide information regarding status of payment for claims submitted.  Deal with all aspects of invoice/claim, reimbursement and reconciliation of claims queries from clients, within a timely and professional manner.
  • Act professionally in all interactions with the service providers, including both written and telephonic interaction.
  • Establish and maintain effective relationships with other internal and external customers and suppliers and ensure continuity of service delivery by providing general customer services to the Organization’s clients.
  • Maintain accurate records including statistical information and client reports using the computer system made available by the organization.
  • Maintain confidentiality of all patients and/or client information.
  • Ensure that the Manager is fully briefed on issues that may impact the delivery of the service providing Information as required


Required Skills and Experience


  • Planning and Organizing
  • Following Instructions & Procedures
  • Learning and Researching
  • Analyzing
  • Deciding & Initiating Action
  • Delivering Results and Meeting Customer Expectations
  • Experience of working within a customer service and/or transactional environment in a customer-centric capacity
  • Fluent in German - Written and Verbal 




  • Hybrid Working
  • Supportive and full in-house training programme
  • Annual leave with an option to purchase additional holiday
  • Birthday leave
  • Based in beautiful, secure, business park in Chiswick
  • Pension scheme
  • Life insurance
  • Private health coverage for yourself and your family
  • Paid volunteering leave
  • Subsidised cafeteria
  • Various discount schemes
  • An Employee Assistance & Employee Support Programme
  • A great team environment