GFCD CSE

Introduction

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today. Led by 5,200 medical professionals and 3,000 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective to help safeguard travelers internationally through providing invaluable local knowledge and expertise on a global scale.

International SOS Government Services administers the TRICARE Overseas Program (TOP) providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

Job offer

We are looking for a responsible and communicative team member for an initial period of 6 months. This role offers a unique opportunity to make a meaningful impact and has a high potential for extension to an unlimited contract based on performance and business needs.

Client Assistance is the first point of contact that will provide full operational support to those interested in accessing the TRICARE Overseas (TOP) program.

On a daily basis, you will communicate in English with both current and former members of the U.S. military and their families seeking access to health care services.

Key Responsibilities:

<p data-gtm-vis-first-on-screen347315_747="37453" data-gtm-vis-has-fired347315_747="1" data-gtm-vis-recent-on-screen347315_747="37453" data-gtm-vis-total-visible-time347315_747="100">Respond to calls and inquiries from current or former members of the US military and their families who have contacted us to facilitate their access to on-site health care.
Appropriately transferring calls to other teams to help callers resolve their individual needs.
Working with our Salesforce CRM system to record and manage all cases, queueing cases, sending medical treatment authorization letters, and reviewing, assigning and tracking tasks.
Coordinating treatment authorizations through contacts with third party providers worldwide.
Booking and changing medical appointments on behalf of our clients as required.
Researching relevant information for customers using all available resources.
This is shift work with 40 hours per week, shifts run Monday to Sunday.

Required:

<p data-gtm-vis-first-on-screen347315_747="58663" data-gtm-vis-has-fired347315_747="1" data-gtm-vis-recent-on-screen347315_747="58663" data-gtm-vis-total-visible-time347315_747="100">Experience of working in a customer service environment.
Excellent knowledge of the English language - written and verbal
Active listening and verbal communication skills
Empathy towards customers
Ability to multi-task, prioritize and manage time effectively
Ability to work in a fast-paced environment
Good level of organization and attention to detail

We offer:

<p data-gtm-vis-first-on-screen347315_747="103774" data-gtm-vis-has-fired347315_747="1" data-gtm-vis-recent-on-screen347315_747="103774" data-gtm-vis-total-visible-time347315_747="100">Interesting work in an international environment in a prestigious company
Start date: January 2025
Contract type: 6 months with high potential for extension
Company benefits (5 weeks holiday, 3 sick days, occasional home office, meal vouchers, pension contribution, benefit card, Multisport card...).
Work in modern offices in the centre of Prague (Prague 5, Anděl - very good accessibility).
Do you like this offer? Do not hesitate to send us your CV in English.

--> IMPORTANT NOTICE: Before applying, please make sure you have a work and residence permit in the Czech Republic.