International Operations Specialist Fr/En

About the role

As part of the Levallois assistance team, your main responsibilities will be as follows:

• Telephone reception, support and advice for travelers and expatriates in difficulty during international travel,
• Setting up the logistical aspects of evacuations and repatriations, in collaboration with medical and safety experts,
• Documentation of interventions on the various dedicated platforms,
• Monitoring the financial and contractual aspects of assistance cases,
• Collaboration with our worldwide assistance centers to organize assistance and/or logistical arrangements,
• On a voluntary basis, occasional back-up missions to our assistance centers in Nouméa, Milan and Madrid,

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Conditions

• 35-hour permanent contract
• After 7 weeks' training, you will work 4 days a week (including some weekends and public holidays)
• Working hours between 08:00 and 22:30, on rotating shifts
• Remuneration: 2250 Euros gross per month *13.5 months + statutory supplements

About you

• With a minimum of 2 years' higher education, you are fluent in English and French. Italian, Spanish or Portuguese as a third language would be highly appreciated.
• You have initial experience in customer service and are comfortable using IT tools and media.
• You are organized, rigorous and able to adapt to changing situations,
• You have an appetite for teamwork, a sense of empathy and sensitivity to the needs of others,
• Last but not least, you have a definite attraction for international, multicultural and dynamic environments!

Benefits

• Global Work Environment: Thrive in a matrixed, international, and multicultural workplace that encourages diversity and collaboration.
• Transportation Support: Receive up to 50% reimbursement for public transport.
• Health and Well-being: Enjoy comprehensive health insurance coverage.
• Indulge in meals with a 60% employer-covered meal voucher, valued at 9€, 
• Generous Time Off: Enjoy 26 days of annual leave per year after 1 year of seniority .
• Additional Perks: Access various other benefits, including gift vouchers, holiday vouchers, culture vouchers, and more, enhancing your overall work experience.