Share this Job

Global HR Director

Date: 09-Jul-2021

Location: Neu-Isenburg, HE, DE

Company: International SOS

Company Description

International SOS is the world’s leading medical and security services company with over 10,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective to help safeguard travellers internationally through providing invaluable local knowledge and expertise on a global scale.


International SOS Government Services administers the TRICARE Overseas Program (TOP) benefit, providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.


Job Description

We are currently recruiting a HR Director to join our team in Frankfurt, Germany. We’re looking for a highly motivated individual to work in collaboration with and support the TRICARE business leaders, partnering with HR colleagues and internal stakeholders to ensure effective talent management in the TRICARE Overseas Program (TOP).  Ensures that the organization is in full compliance with applicable laws and regulations. In addition, the position works closely with the Director of Human Resources for Government Services in developing, implementing and evaluating ongoing HR policies, programs, functions and activities.


Key Responsibilities


  • Develop and maintain a strong working relationships and knowledge of TRICARE Overseas Program (TOP) and forms effective working relationships with key decision makers.
  • Maintain a positive employee working environment through regular and proactive engagement with staff; managing remote and global teams.  
  • Drive and support the implementation of the TOP operating model and ensure employee engagement during the process partnering with local heads on on-boarding and training goals.
  • Provide advice and guidance as necessary on appropriate employee relations issues and processes.
  • Working closely with the Regional HR and shared services teams to secure local delivery support and to ensure compliance in all legislative local country requirements are met.
  • Be responsible for providing guidance, coaching, and counsel to leaders and managers on issues pertaining to, performance management, employee relations, talent, work force planning, learning and development, compensation, and other strategic and tactical support.  
  • Ensure alignment of change process in TOP to align with people changes and ensure constant communication, feedback and updates when/if needed.
  • Establish and develop effective working relationships with internal and external recruiters, ensuring they understand the business need, and manage their expectations in the recruitment process.
  • Drive recruitment of vacancies and proactive forward planning for budgeted headcount through working closely with HR colleagues to ensure recruitment is on time including ensuring corrective actions are implemented for any potential late recruitment.   
  • Provide performance appraisal cycle updates and reporting to ensure forms are completed and submitted within required timescales; drive completion targets.


  • Strong generalist HR experience (7– 10 years in field)
  • Broad and comprehensive recruitment experience, on both operational and strategic level, ideally from both a consultancy or on-site/in-house perspective.
  • Experience in a fast pace, multinational organization, ideally within the professional services, Government Sector  or related industry;
  • International experience desired and working in a matrix organization
  • Experience working with remote global teams
  • Appreciation and proven utilization of appropriate employment law and regulations relating to selection, offer management, and the recruitment industry;
  • Clear demonstration of project management and project ownership with understanding of functional cost control;
  • Successful experience managing multiple projects at the same time with accurate and timely delivery of each project.
  • Understanding and empathy with the military through overseas assignments or personal or family exposure is essential. 

Additional Information

Our company brings together remarkable people and enables them to be themselves.

At International SOS, we offer a great working environment, thanks to our commitment to a flexible working environment, diversity, and development.

We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.

Our success is the result of diverse ideas, skills, and cross-cultural understanding.