Key Account Manager

Are you:

Empathetic – do you understand the goals, drivers, and needs of others?

Service-oriented – ready to go the extra mile for your clients?

Strategic – do you see the bigger picture?

We are looking for an experienced Key Account Manager to join our team, based in Milan. As a Key Account Manager with the world’s leading health and security services company you will help organisations fulfil their duty of care responsibilities to ensure that their employees are protected from health and security threats wherever they are in the world.

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81 countries. Established 35 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Key responsibilities

• Managing a predefined list of existing accounts to ensure renewal is achieved and service utilisation is enhanced
• Cross selling and up selling the range of products and services
• Generating proposals, pricing, and contract negotiation across all medical and security service solutions for assigned clients
• Working closely with the Sales and Marketing Department to ensure smooth, efficient client renewal processes, new customer onboarding as well as routine account reviews and reporting
• Investigating and preparing responses to customer complaints and quality assurance events
• Developing cross border sales through proactive cooperation with other International SOS regions

About you

• Previous experience as Key or Account Manager in a professional services environment
• Experience of selling in a global b2b sales environment
• A passion for research and finding solutions
• Excellent numeric, written, and commercial negotiation skills
• Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously
• A natural networker and a team player
• An excellent communicator and customer advocate
• Fluency in written and spoken Italian and English

Benefits

• Competitive salary and comprehensive benefits package
• Flexible working environment
• An opportunity to thrive in a global environment
• Warm, supportive, and open company culture

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