Near Patient Nurse- Rota, Spain

Date: 9 May 2024

Location: SG

Company: International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

LOCATION: Rota, Spain.

We are currently looking for a Nurse (known internally as a Near Patient Nurse) to deliver our

Near Patient Program in Spain, supporting our TRICARE contract. This role is to be based in and

covers Rota, but there might be requirements to travel to other locations within Spain.

Our Nurses provide medical case management and communication when a patient is requiring

care from a local public/private healthcare provider. The Nurse will work collaboratively with the

provider to manage the care of the patient keeping them at the center of all considerations.

Escalations to senior Near Patient Team members including the Near Patient Nurse Team Lead

and the Near Patient Physician Lead will be required based on the clinical findings.

Key responsibilities

  • Provide comprehensive In-patient clinical case management for a patient where they will be completing status reports upon admission and whilst the patient remains admitted to the provider.
  • In the pursuit of medical updates, the Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required. 
  • In person support to beneficiaries admitted on purchased care sector, with the goal to assist in navigating cultural and possible language barriers, helping in understanding differences in local health care settings and obtaining possible feedbacks on care received.
  • Be prepared to liaise with providers and patients, to obtain detailed clinical information including past medical history to allow for accurate on-going case management.
  • Where the Nurse feels care is suboptimal, not necessary, or potentially harmful to the patient the Nurse must escalate such matters to the Near Patient Physician Lead or Near Patient Regional Medical Director for discussion.
  • Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and hospital records from the provider, ensuring that the medical information correlates with the information obtained during admission and update the medical records accordingly.
  • Provide, when feasible, on-site patient.
  • Establish and maintain the relationships with providers; leveraging these relationships for clinical quality assurance and oversight
  • Provide extensive medical case management, receiving calls from patients and performing telephonic triage/holistic medical assessment, providing risk-assessed evidence-based medical advice and medical direction to patients and directing them to the best medical facilities in a specific location 
  • Liaising with medical professionals to obtain medical information about patients, coordinate medical treatment and making recommendations on change/upgrade in care; 
  • Arranging medical evacuations and repatriations, either via commercial carrier (with medical escorts) or air ambulance 
  • Being involved in internal quality-improvement projects

About you

  • Registered General Nurse or equivalent with minimum 3 years of experience with registration to practice in country of work
  • Recognized qualification to minimum diploma level or equivalence in practice demonstrated through portfolio/CV
  • A demonstrable commitment to professional development
  • Able to communicate fluently in Spanish and proficiently in English
  • Own a car and clean driver’s license and be based in Rota area (within 30km), Spain

Benefits

  • Warm, supportive and open company culture
  • Structured career development track, with opportunities for progression and advancement
  • An opportunity to thrive in a global environment
  • We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

#LI #Europe

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.