Share this Job

Customer Service Executive

Date: 17-Jan-2023

Location: Madrid, M, ES

Company: International SOS



International SOS is the world’s leading medical and security services company with over 11,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today.

Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective to help safeguard travellers internationally through providing invaluable local knowledge and expertise on a global scale.

Essential job duties and responsibilities



Would you like to make a difference everyday?
Are you looking for a new challenge in a fast-paced environment?
Would you like to be a part of a truly international organization?

We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Paris.
Your role will be to manage inbound calls from Spain and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.

On a typical day you will be:

  • Answering high volume of calls,
  • Assisting callers with their healthcare enquiries,
  • Documenting all calls within our Salesforce CRM system,
  • Researching relevant information for customers using all available resources,
  • Seeking and listening to customer feedback,
  • Confirming medical procedures eligibility in line with policy,
  • Coordinating authorisations for treatment by liaising with 3rd party global providers,
  • Booking and amending appointments,
  • Assisting with enrolment and claims.


Important information:

Permanant Contract - 35 hours per week, after your 7 week training period.

Rotating working hours :
Monday to Friday:
•    07:30 - 16:00
•    14:00 - 22:30
Weekends: 1 weekend per month:
•    09:30 to 18:00

Starting date: 28th November 2022

Office based position (No remote)
Location: Madrid, Spain



  • You speak french, english and spanish fluently. Fluency in portugese is also highly appreciated
  • You have experience working in a customer service role in a contact center or similar environment and managing several cases per day
  • You have Strong telephone and verbal communication skills and active listening skills
  • You are Customer focused and empathetic towards customers
  • You are multi-task and can set priorities and manage time effectively
  • You can work in a fast-paced environment and you have experience working under pressure
  • You are a good team player



Our commitment to Diversity & Inclusion
Our company brings together remarkable people and enables them to be themselves. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity and development.
We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an atmosphere of inclusion and equal support. Our success is the result of diverse ideas, skills and cross-cultural understanding.

Welcome to International SOS, your world of opportunity.