Product Director, Travel Risk Management

Date: 2 May 2024

Location: London, GB, W4 5YE

Company: International SOS

About the role

We are looking for an experienced  Product Director, Travel Risk Management to join our team in Chiswick, West London. You will be responsible for the successful product management of core Platform Services and be accountable for the commercial end-to-end product lifecycle management of  translating market trends, client requirements, and overall commercial strategy into a vision and roadmap.  This an exciting opportunity for someone with proven experience in product management, or product ownership to join a highly experienced  team at the forefront of industry trends, embarking on a transformation of products and solutions.



Key responsibilities

  • Establish and own the Travel Risk Management vision and strategic priorities with input from Product Directors, Managers and other Analysts, Product Marketing research, client advisory boards and competition watch
  • Guide extended teams on priority of roadmap, while managing & prioritizing flow of work into the product backlog
  • Ensure the product backlog reflects the vision and strategy by working closely with Product Managers
  • Maintain a product backlog to meet stakeholder needs that is transparent, visible, and well understood 
  • Coordinate dependencies with other product managers, product owners, and scrum teams within the organization
  • Support communication of delivery timelines, status, risks, and escalations to the leadership team
  • Build relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of the new delivery software platform
  • Own the overall customer experience and customer journey
  • Use business cases to make the case for new products/technology
  • Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity

About you

  • Proven experience in developing & owning winning B2B2E platforms with excellent UX/UI
  • Bachelor's degree in business, engineering, software, or another relevant field is desired
  • Extensive experience in product management, product ownership, or business analysis relating to software development
  • Experience with underlying application program interface methods for systems integrations 
  • Thorough understanding of the platform product development organizational model and its vision to drive innovation and Agile development techniques
  • Deep troubleshooting skills and capabilities to lead a triage team across a complex ecosystem with multiple application and service providers in times of critical service interruption
  • Demonstrated experience team building, mentoring, and coaching specific to Product Management


  • Competitive salary and incentive scheme
  • Warm, supportive, and open company culture
  • An opportunity to thrive in a global environment 
  • Hybrid working
  • Birthday holiday and option to purchase additional annual leave 
  • Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more