Product Director, Content Services

About the role

International SOS has a market-leading portfolio of engaging, audience-centric digital content features ranging from real-time alerts to periodicals that provide actionable insight to our customers. This portfolio of content features is delivered by an integrated suite of technologies which collectively allow for the authoring, curation and distribution of our published content. The Product Director will use a defined budget to ensure the best long-term business outcomes across the Content Services portfolio, including all content feature types, translation and localisation services, as well as our suite of Digital Learning materials.  This will be achieved by leading the research, design and structure of content features based on client and user needs; developing tools for managing the collection, analysis, production and distribution of health and security multimedia content; working with client channel teams on the integration, display and user experience of that content (and/or data – internal or third-party); and working with Product Marketing teams to achieve successful outcomes in terms of customer promotion and internal and external positioning of all deliverables.

Key responsibilities

•    Commissions client and market research and captures evolving commercial context and user needs related to the content product pillar
•    Understands how those needs are currently met (or need to evolve to meet) across the customer base
•    Establishes compelling, continuously-improving value proposition and vision, fully aligned with those of the subscription service
•    Maintains commercial, forward-looking product road map broken down by content features each with their own strategic approach, and linked to business objectives supported by product backlogs across Content Services teams
•    Develops the vision, as well as the short-, medium- and longer-term road map for the Content product pillar; aligns with overall WFR commercial product vision and organisational structure, following product methodology 
•    Owns end-to-end content product life cycle, from production to surfacing of content into end-user channels 
•    Forms dedicated, multi-disciplinary Scrum teams to ensure delivery and launch of all aspects of the value proposition, including commercial terms and conditions, working in collaboration with the H3S digital delivery, product and     solutions teams 
•    Oversees Level 2 incident and support escalation for all content product and feature-related topics
•    Leads content product-related decision-making and provides prioritisation advice and guidance to relevant delivery and engineering teams
•    Owns and manages Machine Translation and multilingual strategy for Content Services
•    Ensures clear, comprehensive documentation and manages the development of relevant requirements, strategies, customer journeys, use cases and user stories
•    Ensures compliance at all times with legal, privacy, security and industry-standard architectural standards
•    Accountable for deriving value (customer satisfaction, net financial contribution) from the allocated budget, presenting cases to adjust that budget where a business justification can be made
•    Responsible for collaborating with Sales & Marketing community on go-to-market planning and execution including marketing collateral, business objectives and targets; as well as messaging and promotion of our content features and     their associated value to customers
•    Provides guidance on and support to the process of positioning and pricing of content features and services

About you

•    Strong knowledge of content management systems (e.g: Sitecore) and of the global digital media and publishing environments
•    Experience of content models, taxonomy, information architecture, accessibility and user experience within multichannel and multilingual environments
•    Knowledge and experience of content management and APIs
•    Excellent communicator and collaborator, highly developed EQ and stakeholder management skills
•    Financial and commercial acumen; including experience of fiscal budget responsibility
•    Decisive, with a preference for data-driven decisions
•    Passion for driving audience-centric content initiatives, with experience of working in a complex, fast-paced multimedia news and information digital environment
•    Excellent organisational skills with proven ability to take a leadership role across multiple concurrent projects and to adapt to frequent changes in project priorities
•    Product and technology strategy, roadmap and prioritisation experience within complex matrix-style organisations
•    Team leadership experience within product, delivery, design and/or technology
•    Typically five years of managing/leading a digital product team
•    Good working knowledge of Design Thinking and Scrum/Agile processes; Agile certification(s) a distinct advantage
•    Previous experience of working in a dynamic, global, multilingual and multicultural environment; interacting with teams across different time zones
•    Educated to degree level or equivalent 
•    Excellent standard of written and spoken English is essential
•    Proficiency in other languages is an advantage

Benefits

-Some international travel required
-Private health care, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events
 

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