Medical Capability Reports (MCR)

About the role

Medical Capability Reports Manager (MCR) 

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. 

Are you a skilled leader with a keen interest in medical security?  

We are looking for a committed leader to join our Medical Capability Reports (MCR) team and drive the delivery of high-quality reports that support global medical readiness for our TRICARE partner. 

The MCR team collects and performs in-depth analyses of facility capabilities and healthcare and transport infrastructure, for locations across the globe. The team then generate essential reports that contribute to the emergency and contingency preparedness of our client worldwide. 

Key responsibilities

• Lead and Inspire: Manage the MCR team’s workflow and guarantee timely, accurate and complete delivery of reports. Instil and fulfil critical KPI’s 

• Quality Assurance: Provide non-clinical review and approval of MCRs, ensuring the highest degree of accuracy 

• Client Relationships: Act as the key point of contact for the Clients, building strong relationships and ensuring satisfaction 

• Innovate and Improve: Work closely with the Head of Readiness to develop new strategies, improve processes, and onboard new team members 

• Support and Collaborate: Assist with special projects, share insights, and help the team reach its goals 

About you

A strong leader with excellent critical analysis skills and attention to detail 

A great communicator, capable of managing client expectations and resolving issues 

Experienced in project or team management, ideally in a data or medical-related field 

Comfortable working to set procedures and deadlines in a dynamic, multicultural environment 

Have experience producing large amounts of content that is concise, accurate and informative 

Your Qualifications: 

Bachelor’s degree or equivalent experience- preferably essay based 

Proven experience in leadership roles, ideally in data gathering, copy editing, medical information, or a related field 

English language proficiency, with an additional language being a bonus

Benefits

This is your opportunity to take a leadership role in a forward-thinking, supportive team where your contributions truly make a difference. If you’re excited about leading a team to new heights and being part of a company that values quality, innovation, and global impact, we’d love to hear from you! 

• International, modern and vibrant work environment
• Performance-based salary review every 12 months
• Structured career path with genuine career progression in a global organisation
• Continuous professional development and dedicated revalidation support
• Pension scheme, BUPA private health care and dental plans
• Offices located in Chiswick Business Park with excellent access to local transport options
• The business park has access to an on-site health and fitness centre, subsidised on-site canteen, access to bikes, showers and lockers
• Warm, supportive and open company culture
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

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