Client Success Partner- Italian speaker

About the role

The Client Success Partner team is responsible for the adoption of solutions for their assigned customers. This is a frontline, customer-facing, and customer advocate role responsible for engaging with clients to discuss, understand, and plan for the deployment and utilization of our products. The role requires a customer-centric focus, the ability to learn how our solutions can be configured, and the ability to influence customer decisions.

Key responsibilities

• Manage and support a Key Account portfolio within the assigned territory.
• Follow up with customers post-deployment to ensure successful adoption of solutions by their user base.
• Ensure continuity of remaining implementation tasks after handover from the onboarding team (e.g., remaining data feed setup).
• Conduct onboarding and implementation when needed (e.g., account extension, onboarding language backup).
• Engage with territory clients to understand, analyze, document, and influence their decisions.
• Capture customer feedback to improve services and drive optimal usage.
• Negotiate project plans and ensure scheduled events and milestones are delivered on time.
• Engage and maintain data accuracy reviews with clients.
• Deliver periodic status reports to internal and external clients.
• Train clients on effective use of our solutions.
• Proactively engage clients on the utilization of their solutions and services (preparation, review, and presentation of utilization and activity reports).
• Attend Client Business Reviews (physical or remote).

About you

• Proven experience in a client service/facing role with international corporate organizations.
• Proven service delivery experience for an enterprise application delivered as an online service.
• Experience dealing with multiple contacts from different geographical areas.
• Strong project management experience.
• Global knowledge and previous experience in international markets.
• Ability to establish and maintain relationships with clients and cross-departmental team members.
• Ability to work across technical and business unit teams to achieve results.
• Excellent communication skills (oral, written, and listening).
• Commitment to excellence, team, and team building.
• Proven experience in offering innovative, creative solutions.
• Proven eye for detail and accuracy.
• Excellent organizational skills with the ability to manage multiple concurrent projects and adjust to frequent changes in project priorities.

Benefits

• Hybrid working: 3 days in the office. 

• Private health care, dental cover, pension scheme, life insurance
• Discount schemes (Cycle2work, season ticket loans, gym discounts)
• Access to our Employee Assistance & Employee Support Programme
• Access to Chiswick Business Park Enjoy Work events (if based in London)
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

Address: Building 4, 566 Chiswick High Road London W4 5YE United Kingdom

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