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Business Analyst, Medical and Security Content

Date: 14-Sep-2022

Location: London, LND, GB

Company: International SOS

Job Description


Are you looking to for a role where you can make an impact whilst also gaining genuine job satisfaction?

Make a difference, every day.

International SOS are recruiting for a Business Analyst to join the Medical & Security Content team at International SOS in Chiswick London. This is an exciting opportunity to join a team who have been supporting thousands of clients every year with their health and wellbeing and have continued to do so throughout the pandemic and in times of crisis.

Essential Job Duties and Responsibilities


You will be working closely with Medical & Security Professionals, the Digital Content team, Product Management team and Content Operations team as well as with various stakeholders, internal and external, to define requirements and specification for various capabilities across the Content Management portfolio of products/solutions and various digital initiatives, you will also work closely with the delivery team for implementation; your main responsibilities will include:

•Demonstrate expertise of the digital content product portfolio, as well as an understanding of the organisation’s systems and capabilities.
•Measure and monitor product/solution performance and present product/solution-related internal customer and competitive intelligence to the Product Management
•Build effective and meaningful relationships with all stakeholders, acting as the interface between the business and the product management team
•Analyse business requests to simplify and automate processes and functions, and develop related requirements and process flows for administration tasks
•Work closely with all delivery teams, including QA, to ensure that defined specifications are properly implemented, tested, and delivered


Requirements & Benefits



•Customer-first mentality and commitment to provide a high level of service to customers.
•Excellent planning, conceptual, consulting and communication skills with perceptive and structured analytical ability.  
•Proven experience of understanding and enhancing products and business processes through the application of appropriate technology.
•Effective communication and influencing skills and an ability to work successfully in a matrix structure, across multiple stakeholders, internal and external.
•Excellent presentation skills with the ability to break complex solutions into simple messages
•Ability to work in a multi-lingual, multi-cultural environment where consensus is the norm.
•Knowledge of project management tools and techniques 
•Excellent organisational skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities
•Excellent writing skills
•Innovative, creative problem solver with an eye for detail and accuracy
•Strong evidence of problem solving and analytical capability
•Experience in digital product development and sound knowledge of digital project development lifecycle
•Knowledge and experience in process and system analysis, defining various levels (business, functional, system) requirements and related technical documentation, and then working closely with delivery team on the end to end development lifecycle.
•Experience with business re-engineering methodologies.
•High level technical knowledge/expertise. Exposure to IT and /or web-based solutions in a B to B environment a strong plus.
•Direct experience with a full system life cycle using structured methodologies / standards. 
•Degree or equivalent qualification in Business Studies, History, Computer Science, Information Technology or related field preferred 
•An excellent standard of written and spoken English is essential.  
•Proficiency in any other language is an advantage.

Travel / Rotation Requirements 
•Some travel may be required.


-Subsidised staff cafeteria and free tea, coffee and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events