Sales Associate / Dual Studium

About the role

• Assist the Sales Director on Internal meetings, client engagement initiatives, sales activity monitoring as well as any special project.

• Support Account and Key Account Managers in client meetings preparation, production of sales material and CRM compliance.

Key responsibilities

Assist the Sales Director on:

• Internal team meetings organisation (prepare and consolidate material, training, taking minutes…)and follow up on Actions Item defined during the meetings.

• The organisation of client events (Road Shows, workshops, lunch & learn, education sessions,) : venues booking / monitoring of invitations sent by Account Owners and management of the registrations / oversight of the logistics.

• Reporting: Create and track reports to monitor the cadence of client business reviews and clients engagements: design excel tracking sheets and engage with each team member to ensure compliance.

• Driving SFDC compliance:

                      - Monitoring SFDC compliance KPIs (focus on Pipeline Accuracy and Coaching Card compliance).

                      - Create and track my reports related to customer activity (usage, marketing engagement, leads, sales,

                        pricing)

                      - Make sure the critical client contacts are mapped in cooperation with Marketing team and each Account

                        Manager ultimately in charge of the mapping.

• Special projects execution by providing project management and tracking sheets/ project plans, weekly statuses on initiatives such as New Services launch, Global Account planning, Strategic Accounts review, Market research, …

Support the Account Owners (Account and Key Account Managers) on:

• The preparation of client meetings, in collaboration with the internal medical, operations and cross border teams (incl. preparation of presentations).

• The preparation of pre-sales material and proposals in collaboration with the internal medical, operations and cross border teams.

• The coordination of the tender responses: planning, elaboration of the answer, defense preparation.

• The upload of pre/post sales data / info and material in SFDC.

• Raising and monitor SFDC support cases if requested by the Account and Key Account Manager

• Responding to (inbound) enquiries from clients if requested by the Account and Key Account Manager.

• Support the renewal process, including quote creation, pricing, CLM document upload and approval workflow with Commercial Services when required.

• Make administrative updates to Salesforce as and when required. 

• Analyse WEEKLY MARKETING ENGAGEMENT reports, highlighting relevant engagements per Account and Key Account Manager. 

• Proactive Engagement with event participants (F2F, webinars) if requested by the Account and Key Account Manager based on standardized questionnaire (quality)

• Analysing monthly Cross Border Financial Report and ensure cross border is integrated in the Account and Key Account Manager attainment reports. 

• Generating Account Plan drafts for Account and Key Account Manager

About you

Required Hard Skills

• Fluent English and French

• Excellent verbal and written communication skills

• Ability in project management

• Proficiency in the Microsoft Office suite (incl.Power Point) and AI tools (ChatGPT, CoPilot,…)

Required Soft Skills

• Customer orientation (internal and/or external customers).

• Action and detail orientation.

• Interpersonal Skills and Teamwork.

• Creative, innovative and uses initiative

• Adaptability.

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