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Translations Clinical Quality Auditor

Date: 06-Dec-2022

Location: Frankfurt, HE, DE

Company: International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

 

We are looking for an experienced “Qualitätsprüfer für Medizinische Übersetzungen” (medical reports translator and reviewer) to join our German language team. You will be responsible for the Language Quality Assurance (LQA) of translations completed by translation vendors. This is a great opportunity for someone with native-like fluency in English and German combined with a solid experience in healthcare and/or medical translation.

 

This is a permanent position with the ability to work from home/remotely (30 hours per week).

Key responsibilities

 

  • Perform Language Quality Assurance (LQA) of translations completed by translation vendors. This involves reviewing randomly selected translations of medical reports for accuracy and completeness with a particular focus on clinical quality. You will complete an internal LQA template with detailed feedback, identifying error categories, scoring the selected translations, and providing feedback to the translation vendors.
  • Translate medical documents (mainly German into English or vice versa in case of an internal translation request) as/when needed.
  • Monitor translation vendors’ quality performance and trends and collaborate with the Translations Vendor Manager to ensure that the translation vendors meet or exceed quality targets. Work with translation vendor partners to drive root-cause analysis, improvement action plans, and continuous quality improvement. Identify and recommend improvements in process to minimize or remove errors.
  • Work with the Quality Management team as needed to assist with investigating potential quality incidents reported by the client for the translation deliverables.
  • Create and maintain glossaries of medical terminology (German ⇄ US English). Collaborate with in-country medical staff to review and maintain glossaries. Share glossaries with translation vendors and ensure consistent utilization of said glossaries by the translation vendor via the auditing and review processes.
  • Create and maintain linguistic style guides for translation vendors to follow. Ensure compliance with style guide instructions via the auditing and reviewing processes.
  • Communicating with stakeholders daily, using communication platforms such as MS Teams.
     

About you

  • Native-like fluency in both German and English to render translations from one language to the other. 
  • English and German (mother tongue in one language, with at least C2 level command in the other language).
  • Expertise in medical and clinical terminology, and in translating medical records (visit notes, discharge reports, lab reports, findings reports, etc.).
  • 5+ years of medical translation experience, especially in translating medical records.
  • 2+ years of translation proofreading/reviewing experience with a knowledge of the language quality assurance tools (scorecards).
  • Bachelor’s degree in translations, linguistics, language studies, or related field, or country-specific certification / degree in translations, linguistics, language studies or related field.
  • Expertise in using MS Office Suite, including MS Teams
  • Experience in using CAT tools (preferably RWS Trados Studio, MultiTerm) and OCR software such as ABBYY FineReader.
  • General tech savviness, i.e., feeling comfortable and at ease in using communication platforms such as MS Teams and other software products.

 

Preferred:

  • Candidates with a medical background (nurses, physical therapists, mid-wives, physicians, etc.).
  • Work experience in the healthcare sector is a significant plus.

 

#Europe #LI-Remote

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

 

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2022.