Manager - Partnership Development & Marketing

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Date: May 12, 2026

Location: Delhi, IN, 122018

Company: International SOS

Overall Purpose of The Job                              

 
To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.
 

Key RESPONSIBILITIES

 
Partnership Strategy & Development
·      Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations.
·      Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients.
·      Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings.
 
Relationship & Account Management
·      Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization.
·      Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments.
·      Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance.
 
Commercial Negotiations & Contracting
·      Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding.
·      Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations.
·      Track renewals, extensions, and amendments for all active partnerships.
 
Premium Product & Experience Development
·      Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers.
·      Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences.
·      Track utilization, customer feedback, and impact on customer satisfaction and NPS
 
Performance Monitoring & Reporting
·      Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings.
·      Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders.
·      Evaluate ROI and ensure commercial efficiency in partnership programs.
Cross-Functional Collaboration
·      Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly.
·      Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers.
·      Coordinate with Finance on partner payments, invoicing, and reconciliation.
 
Key Attributes
·      Customer-first approach with a premium service mindset.
·      High level of ownership, responsiveness, and accountability.
·      Creative thinking with the ability to conceptualize unique experiences.
·      Strong ethical grounding and professionalism.
·      Ability to thrive in a fast-paced, high-touch environment.
 
 
 

Job Profile

 
Requirements
  • Strong commercial acumen with excellent negotiation skills.
  • Ability to build and maintain high-level partner relationships.
  • Deep understanding of premium consumer behaviour and luxury ecosystem.
  • Exceptional communication, presentation, and stakeholder management capabilities.
  • Strong project management and multi-tasking abilities.
·      Entrepreneurial mindset with the ability to think strategically and execute tactically.
 
Qualifications
·   Bachelor’s degree in business, Marketing, Hospitality, or related field
·   MBA preferred (not mandatory).
·    10-15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.
·   Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable.
·   Experience in handling premium card portfolios is an added advantage
Required Languages:
·   Good spoken and written English language skills
 
Travel Requirements:

·    Occasional travel is needed.

Essential Job Duties and Responsibilities:

Description:

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