Medical Records Executive

Overview

• Responsible for the efficient processing of TRICARE beneficiary medical records within their AORs, working in co-ordination with the Provider Partnership Managers and in country teams to facilitate the timely submission of medical records.
• Processing received medical documentation, assessing accuracy of documentation and assessing need for translation of documentation in a timely manner.

Key responsibilities

• Processing medical information received via fax, email, mail or other online portals to ensure medical documentation aligns to the correct beneficiary and where applicable is processed for translation.
• Responsible for the operational adherence to all data protection standards from client, International SOS and all applicable national or supra-national legislations.
• Liasing with health care providers to facilitate the timely release of medical information following inpatient and outpatient treatment.
• Ensuring service standards are maintained to meet KPIs and internal International SOS standards
• Generating reports for outstandoing medical records and following the procedure for each medical provider to request any outstanding records as appropriate. Where applicabale or support is required escalating any delays to the appropriate in country support staff.
• Providing consent forms as applicable for the release of medical information

Requirements

• Native level Japanese language
• Strong English language
• Experience in administrative roles and processing of sensitive materials
• Bachelor's degree or equivalent experience

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