Lifestyles Concierge

Overall, Purpose of the Job: 

You will respond to customer requests that our clients have by phone or email. 

The company is required to provide a wide range of services including dining, entertainment, travel, golf and other sports-related reservations and shopping arrangements. 

Specific Duties: 

• Review customer information in the internal system and register requests. 

• Understand detailed customer requests (priorities, preferences, etc.) and propose content in line with those requests using internal resources, etc. 

• Requests are handled accurately and promptly, working as a team. 

• Outbound calls to customers to introduce concierge services and other benefits available. 

• Attend meetings and trainings as needed to learn new information about clients and how to assist them. 

• To make a positive impression every time you use our concierge service, always be professional and attentive in your interactions with our attentive service. 

Required Work Experience and Background:  

• 2+ years of service experience in the hospitality industry such as call centers, travel, hotels, food, and beverage, etc. 

• Able to think customer first. 

• High communication and negotiation skills 

• Able to think and act independently. 

• Always behave in a logical and calm manner. 

• Ability to multitask and handle things with attention to detail. 

• Able to collaborate with other members of the team without taking on too many tasks alone. 

• Interested in lifestyle (shopping, sports, culture, travel, etc.) with a global perspective. 

• PC skills: Word, Excel, PowerPoint, Outlook 

• Junior college or vocational school graduate or higher 

Required Languages: 

• Excellent written and oral Japanese & English Language