Japan Payments Processing & Appointments Executive

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.  

International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. 

We are currently seeking a Japan Payments Processing & Appointments Executive (Japanese-English Bilingual) to support our TRICARE operations in Japan. This role plays a vital part in ensuring smooth coordination between local Japanese medical providers and U.S. military bases. 

Key Responsibilities 

• Schedule medical appointments with Japanese hospitals for TRICARE beneficiaries 

• Communicate appointment details in English to U.S. military base personnel 

• Manage cases in accordance with TRICARE operational procedures 

• Respond promptly and professionally to appointment requests and inquiries 

• Maintain accurate case records and documentation 

• Escalate cases when necessary and keep stakeholders informed 

• Make outbound calls to follow up on claims and appointment queries 

• Collaborate with internal teams including Global Customer Service Executives, Doctors and Nurses, Network managers, Client relations managers,  

• Build and maintain strong relationships with healthcare providers 

• Committed to optimizing workflows and driving operational excellence. 

• Stay updated on protocols and procedures