HR Manager

Overall Purpose of the Job

The HR Manager is responsible for supporting the Country Head and the Service Delivery team on different aspects such as workforce staffing and general administration to optimize business results. The role will work in conjunction with the local Service Delivery Managers and Learning Development & Quality Compliance Manager, local/regional HR, Finance, IT and other administrative functions to enhance service capability and capacity to support business growth.

Key Responsibilities

Talent Acquisition, People Management and Employee Engagement

• Provide effective sourcing and recruitment support to ensure Aspire hire qualified candidate within the targeted timeframe. Run assessments for vacancies. Collaborates on Employer Brand initiatives.
• Assists the relevant line manager in designing job descriptions for the vacant role and map the relevant competencies.
• Refine and create processes bringing in best practices in recruiting, hiring, and onboarding, creating efficient measurements for tracking and driving continual improvement.
• Ensure all HR policies and procedures (i.e. any legal and regulatory requirements) are adhered to.
• Manage onboarding and offboarding processes including the Company assets supply and collection.
• Oversee payroll vendor and salary payment process through providing attendance records and other information changes of employees.
• Review internal process or work rules for health insurance, pensions, and taxation in accordance with the revision of labor related law.
• Lead employee engagement activities.
• Support work environment set up for both office space and work from home environment.
• Provide guidance and support on developing and delivering employee retention plans.
• Maintain employee records and procedures for controlling personnel transactions and reporting personnel data for new hires, active employees, and terminations.
• Produce HR staffing metrics and dashboards to support HR processes including absence management.
• Manage HR data in a timely manner while adhering to confidentiality requirements of data.

Job Qualifications

• Degree in any discipline.
• 10 to 12 years administrative experience required with Talent Acquisition experience.
• Prior experience with call center industry and/or travel industry preferred.
• Highly proficient with Internet and Microsoft Office.
• Demonstrates exceptional interpersonal skills and enthusiastic office presence.
• Excellent verbal and written communication skills.
• Working knowledge of HR practices and principles of employment law required
• Demonstrates exceptional interpersonal skills.
• Demonstrates a high level of professionalism and strong work ethic.
• Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.
• Highly self-motivated and able to work independently and within a team.
• Must possess entrepreneurial spirit and “can do” attitude.

Required Languages:
• Good spoken and written English language skills.
• Native Japanese.