About the role

Overall, Purpose of the Job:

To directly lead, coordinate and drive the bespoke fulfilment of requests and services to the highest level of quality.  To drive performance with a mind-set of creating the best possible experience to all users of our Service Delivery unit.  To enable the delivery of white glove service to affluent and high net worth segments across the globe.

OVERVIEW

• The Assistant Service Delivery Manager, Aspire Lifestyles Japan is responsible for the day-to-day management of people, customer requests and systems to ensure KPI’s and Service Levels are met.
• The keys to success are the ability to operate in a fast-paced environment and being resourceful to meet the ever-changing needs and demands of customers. 
• Collaboration and coordination will be essential between management and peers worldwide as well as functional heads such as Sales, Finance, Partnerships.
• The key client segments are:
  • Credit Card
  • Banks:  Private Banking, Wealth Management, Credit Card Issuing Banks
  • Insurance, Telecommunications, Automotive, Airline, Hospitality, Premium Retail, etc.

Key responsibilities

• About the Role

- Lead and coordinate bespoke service requests with a focus on high-quality delivery.
- Ensure exceptional experiences for users of the Service Delivery unit.
- Provide “white glove” service to affluent and high-net-worth clients globally.
- Manage daily operations including people, customer requests, and systems to meet KPIs and service levels.
- Collaborate with global teams and departments like Sales, Finance, and Partnerships.

•  Key Client Segments
  - Private Banking, Wealth Management, Credit Card Issuing Banks
  - Insurance, Telecommunications, Automotive, Airline, Hospitality, Premium Retail

About you

Required Experience:
- Lifestyle or travel concierge and/or call center operations
- Manager/supervisor role in customer service
- Client account management
- Business acumen
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Desirable Experience:
- Credit card, hotel, or travel industry background

Qualifications:
- Bachelor’s degree or equivalent

Languages:
- Native Japanese
- Excellent written and spoken English

Benefits

• Health/Pension Insurance
• Labor Insurance 
• Compensation Insurance  
• Nursing Insurance is provided when you meet the condition of age. 
• HyBrid Working Styles (60% Work@Office)