Near Patient Nurse

A. Overall Purpose of The Job

General: The Near Patient Nurse will be considered the main executor of the Near Patient Program in country medical services as per the TRICARE contract.

Clinical: The role of the Near Patient Nurse is to provide medical case management and communication when a Prime or Prime Remote beneficiary is sought in the overseas Purchased Care Sector Provider (PCSP).  The Near Patient team will work collaboratively with the PCSP, in country US Military Facility/s and the Near Patient Team to manage the episode of care keeping the beneficiary at the center of all considerations.  Escalations to senior Near Patient Team members as determined by the medical situation will be required based on the clinical situation.

Governance: In addition the Near Patient Medical Nurse will work in close association with the Clinical Quality Team and the organization underneath it on the quality and safety of providers up to and including auditing and credentialing TRICARE providers in a given area.  The Near Patient Nurse may assist in gathering information to include those contained within the CQMP. The Near Patient Nurse may be the main point of contact for clinical quality assessment and feedback for individual care episodes, ongoing quality assurance of providers and formal provider assessments.

B. Key Responsibilities:

1) Medical Responsibilities

- Provide comprehensive In-patient clinical case management for a Beneficiary. Completing status reports upon admission and according to contractual requirements or acuity whilst the patient remains admitted to the provider. These reports must be reported in American-English, clinically detailed and accurate according to International SOS standards.

- In the pursuit of medical updates, the Near Patient Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required.

- Additionally, be prepared to liaise with PCSPs and beneficiaries, to obtain detailed clinical information including past medical history to allow for accurate on-going case management.

- Where the Near Patient Nurse feels care is suboptimal, not necessary, or potentially harmful to the beneficiary the Near Patient Nurse must escalate such matters to the Near Patient Physician Lead, Near Patient Regional Medical Director for discussion.

- Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and hospital records from the provider, ensuring that the medical information correlates with the information obtained during admission and update the medical records accordingly.

- Provide when feasible on-site beneficiary support services such as ad hoc language support and chaperone services when visiting health care providers.

- Establish and maintain the relationship with the provider; leveraging these relationships for clinical, quality and formal reports, attending Hospital Governance meetings as enabled and seeking access and data to inform quality assurance of the provider.

- Establish and maintain the relationships with providers; leveraging these relationships for clinical quality assurance and oversight.

- Assist with translation and triage of medical reports where necessary.

- Support Near Patient Quality Assurance Leads as requested such as obtaining medical records as required.

- Attend and participate in International SOS staff meetings, internal and external educational offerings, in order to maintain professional development requirements.

2) Medical Network Liaison and Quality Assurance Responsibilities

- Where required build positive and effective relationships with local network providers (medical and administrative representatives), and with local TRICARE Point of Contacts and members of US Health Units.

- Working with the in country Near Patient Physician Lead as a point of integration/coordination and continuity for the rotationally aligned forces with host nation providers

- When require plan, execute and write up site audits, obtaining provider credentials in order to assess and document provider scope, safety and quality of service.

- Support the planning of trips with relevant internal and external stakeholders, to support on site provider visits and evaluations.

- Undertake evidenced accurate assessments and review of providers including the scope of medical capabilities, the safety and quality of care provided by these providers.

C. Working Condition

1) Contract Terms: 18 month contract for maternity coverage (18개월 산휴대체)​

2) Work Arrangement: Rotational Shift Schedule - This position operates on a rotational shift basis in accordance with operational requirements.

• Working Hours
  • Weekday shifts:
   – Early Shift: 07:00 – 16:00
   – Day Shift: 09:00 – 18:00
   – Late Shift: 11:00 – 20:00

• Weekend and Public Holiday shifts:
 – Early Shift: 07:00 – 16:00
 – Late Shift: 11:00 – 20:00

• Work on weekends and public holidays may be required depending on the roster (approximately three to five times per month).

3) Work Location

• This role is primarily remote(work from home); however, frequent on-site hospital visits may be required to fulfill operational responsibilities.
• Travel will mainly be within Seoul and the surrounding Gyeonggi regions (including Bundang and Yongin)
• Candidates residing within reasonable proximity to major hospital locations (approximately within a one-hour commute) will be preferred.

D. Qualification

- Registered General Nurse or equivalent with minimum 3 years of experience with registration to practice in country of work

- Advanced proficiency in English including writes medical English clearly, succinctly, and correctly

- Strong communication and interpersonal skills

- Having residence & available to work in Seoul, South Gyeonggi area

- Experience of working in accordance with a Code of Professional Conduct (knowledge of confidentiality etc.)

- Broad professional Experience of dealing with the public/patients/other health professionals

- Experience of multidisciplinary team working in the approach to care Management

- Understands the medical culture and organization in Host Nation Country

- Knowledge and understanding of trends in health care quality assurance

- Assess and develop risk management protocols