Client Relationship Lead

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

Client Relationship Lead - South Korea

Location: South Korea, Seoul

Make a global impact where it matters most.

Join International SOS as our Client Relationship Lead for the TRICARE Overseas Program (TOP) in South Korea. In this pivotal leadership role, you will be the key link between our U.S. government client, military stakeholders, and international operations teams, driving excellence in healthcare delivery and client satisfaction for U.S. military personnel and their families abroad.

This is a performance orientated position and you will be one of the major drivers of success for both client facing responsibilities and team effectiveness.

What You will Do:

• Lead, coordinate and drive the overall contractual KPI deliverables. Drive our service delivery across South Korea, ensuring client requirements are met and expectations exceeded

• Maintain administrative management, coordination and oversight of all TOP in-country personnel in the Area Of Responsibility

• Act as the main point of contact for military healthcare facilities and command units- be our representative and the face of our service

• Oversee and coordinate in-country clinical and non-clinical teams

• Foster strong, trusted relationships with U.S. military and host-nation partners. We are a people first organisation and we maintain that great relationships are our strength

• Travel across the region (50%) to ensure seamless collaboration and high-quality service

• Be our administrative Manager which includes approval responsibilities such as expense approvals, and local budget control to maintain financial and operational efficiency.

• Act as a team leader by fostering team cohesion through collaboration, engagement, and a positive work environment. Organize team activities, including BSRs, to strengthen unity, belonging, and pride in work while ensuring efforts remain within budget to reduce turnover rates

What We are Looking For:

• Strong experience in client or account management, preferably C2C OR b2b
• Strong leadership, influencing, and cross-cultural communication skills
• Fluency in English and Korean
• A passion for problem-solving, relationship-building, and making a difference

This is more than a job; it is a chance to lead with purpose, support military communities, and help shape the future of global healthcare delivery.

Apply now to be a part of something extraordinary!

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!