A. Overall Purpose of The Job (Brief description of the primary purpose of this position)

• Lead project planning, execution, and delivery for Aspire Lifestyles.
• Ensure projects are completed on time, within scope, on budget, and meet quality standards.
• Bring strong leadership, communication skills, and proven project management experience.
  
  

 B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

• Project Management: Lead projects from initiation through implementation, managing resources, budgets, risks, and changes. Ensure projects meet specifications, timelines, and budget requirements. Track financials, managing variances with change control.
• Project Direction: Champion project success with dedication to long-term business goals. Drive innovation, suggest creative solutions, and develop new initiatives.
• Risk Management: Proactively identify and mitigate project risks, ensuring contingencies are prepared.
• Change Management: Manage and communicate changes in project scope, schedule, or resources, ensuring that impacts are well-documented and approved through change control processes.
• Stakeholder Engagement: Coordinate with stakeholders, including clients, vendors, and internal teams, to align expectations and maintain clear communication.
• Cross-Functional Collaboration: Act as a bridge between departments, fostering collaboration across teams (e.g., IT, marketing, finance) to streamline project execution and resolve cross-functional dependencies.
• Resource Allocation: Assess resource requirements and optimize allocation to maximize efficiency, balance workloads, and avoid project bottlenecks.
• Communication: Effectively communicate with senior leaders, peers, clients, and vendors. Foster open dialogue and active listening within the team.
• Process Improvement: Quickly understand business processes and lead initiatives for process improvements. Facilitate change and remove roadblocks in collaboration with IT and business teams.
• Reporting and Documentation: Prepare regular project status reports, maintain accurate documentation, and escalate issues as needed.
• Project Close-Out: Conduct post-project evaluations, document lessons learned and contribute to continuous improvement in project management processes.

C. Job Profile

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

• Proven track record of implementing large scale digital transformation projects to successful completion
• Solid experience in working collaboratively with varied senior stakeholders
• Strong verbal and written communication skills, with ability to translate technical concepts into business terminology
• Ability to gain a quick understanding of business needs, new processes and applications
• Strong evidence of problem solving and analytical skillsets  
• Experience with change management approaches and tools used to facilitate acceptance in projects requiring significant changes in operational processes and behaviours
• Ability to think strategically and yet also attention to detail necessary to identify and track issues risks and budgets
• Demonstrated ability to work closely with the client, product management and development teams in coordinating tasks and deliverables
• Raise issues and risks, drive solutions and obtain consensus in refinement of release objectives

Required Competencies (Critical behaviors necessary to successfully perform the job)

• Ability to thrive in a fast-paced environment and manage competing priorities under tight deadlines.
• Creative problem-solver who challenges the status quo and proposes innovative solutions.
• Strong understanding of business and functional requirements, ensuring technological solutions align with client, business, and stakeholder needs.
• Demonstrated multitasking skills, with the ability to prioritize effectively to meet project milestones.
• Results-oriented mindset with a proactive, “can-do” attitude.
• Commitment to continuous improvement and a passion for innovation.
• Strong collaboration skills, fostering trust and teamwork across IT and non-IT departments.
• Risk-aware approach, with careful consideration of project and operational risks.
• Project Management certification (e.g., PMP, PRINCE2, or Agile) is highly desirable.
• Excellent organizational and time-management skills, with a focus on detail and quality control.
• Strong communication skills, capable of effectively conveying complex information to diverse audiences.

Required Work Experience

• 7-10 years of experience in Project Management, with a proven track record of leading successful projects.
• Strong background in call center technologies, CRM systems, and a solid understanding of current technology trends and platforms.
• Deep knowledge of project management methodologies, with hands-on experience managing all aspects of project delivery, including vendor and partner management.
• Demonstrated experience working with both internal business teams and external client teams to drive project success.
• Familiarity with Agile, Scrum, or other relevant methodologies, with the ability to adapt processes to fit project needs.
• Proven experience in budgeting, forecasting, and financial management within project environments.
• Experience using project management software (e.g., MS Project, Asana, Jira) to streamline project tracking and reporting.
• Program management experience with global or cross-functional projects is preferred.
• Ability to handle complex project portfolios, with experience managing multiple projects concurrently.