Senior Cloud Engineer

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

The Senior Cloud Engineer is responsible for designing, deploying, and managing secure and scalable cloud infrastructure solutions. This role serves as a senior technical resource within the IT Infrastructure team, driving cloud engineering standards, supporting compliance requirements, and enabling the organization's digital transformation initiatives through automation and innovation.

THIS IS AN ONSITE ROLE IN SAN ANTONIO, TX

Key Responsibilities

Design & Architect Cloud Solutions – Designs, implements, and manages secure, scalable, and resilient cloud environment on Microsoft Azure, ensuring alignment with organizational standards and long-term infrastructure strategy

Deploy & Manage Cloud Infrastructure – Provisions, configures, and maintains cloud resources including compute, storage, networking, and platform services across production and non-production environments.

Data Integration & Automation – Builds, supports and maintains MuleSoft runtime, RabbitMQ broker instances, and Linux servers

Application & Automation Initiatives – Collaborates with Application team to build and maintain CI/CD pipelines, enabling faster and more reliable software and infrastructure delivery.

Maintain Cloud Security Posture – Enforces security controls, manages identity and access policies, and ensures cloud environments meet compliance requirements including CMMC and PCI-DSS standards

Optimize Cloud Costs & Resources – Continuously reviews cloud consumption, identifies waste, and implements cost-saving strategies including rightsizing, reserved instances, and architectural optimizations

Collaborate with Stakeholders & Cross-Functional Teams – Partners with application and process owners, security teams, and business stakeholders to translate requirements into effective cloud solutions

Team Capability & Skills Redundancy – Evaluates and monitors the distribution of cloud expertise across the team, ensuring critical skills are shared among multiple engineers through structured cross-training, documentation, and mentorship to safeguard operational continuity

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

RabbitMQ – Design, deploy, and maintain RabbitMQ broker instances, including exchanges, queues, bindings, and virtual hosts.

Cloud Architecture & Design – Proven experience designing and implementing secure, scalable, highly available, and fault-tolerant cloud solutions in a GCC High environment, aligned with enterprise standards and business requirements

Microsoft Azure Expertise — Hands-on experience with core Azure services including Virtual Machines, Networking, and Active Directory to deliver reliable, enterprise-grade cloud environments

Cloud Security & Compliance – Demonstrated ability to apply security best practices including IAM, network segmentation, encryption, and supports compliance frameworks such as CMMC or PCI-DSS

Networking & Connectivity – Applied knowledge of cloud networking concepts including VNets, subnets, ExpressRoute, VPN gateways, DNS, and hybrid connectivity architectures.

Monitoring & Observability – Experienced configuring and managing monitoring solutions using Azure Monitor, Solarwinds, and alerting frameworks to ensure system health and performance visibility.

Cost Management & Optimization – Deep understanding of cloud licensing, billing, and tagging policies, and applying rightsizing and reserved instance strategies to optimize cloud expenditure

Incident Response & Troubleshooting – Experience leading root cause analysis and resolution of complex cloud infrastructure incidents, minimizing downtime and applying permanent corrective actions.

Integration, Scripting & Automation – Proficient in MuleSoft, Linux, PowerShell, Python, or Bash to integrate and automate operational tasks, reduce manual effort, and improve operational efficiency

Verbal & Written Communication – Demonstrates excellent verbal and written communication skills, with the ability to clearly convey complex technical concepts to both technical peers and non-technical stakeholders across all levels and areas of the organization

Required Competencies (Critical behaviors necessary to successfully perform the job)

Mindset of the Owner (MOTO) – Takes personal accountability for cloud environments and outcomes, proactively identifying risks, driving improvements, and treating infrastructure reliability and cost efficiency as personal responsibilities

Critical Thinking & Problem Solving – Approaches complex technical challenges with analytical rigor, evaluating multiple solutions before recommending the most effective path forward.

Collaboration & Communication – Communicates technical concepts clearly to both technical and non-technical audiences, fostering strong cross-functional working relationships.

Adaptability & Continuous Learning – Stays current with emerging cloud technologies and industry trends, continuously applying new knowledge to improve the team's capabilities and the organization's cloud posture.

Accountability & Integrity – Consistently delivers on commitments, takes ownership of outcomes, and maintains the highest standards of professional conduct

Required Work Experience (Brief description of the job-related experience needed to perform the job)

10+ Years – Linux, Windows Server, and cloud (Azure preferred)

5+ Years – Scripting (Bash, Python, PowerShell, etc.)

2+ Years – managing API processes (MuleSoft preferred)

Bonus Points – Experience working as a federal contractor, in the health insurance industry, and/or within Azure Government (GCC High) compliance boundary

Required Qualifications (Brief description of the educational background needed to perform the job)

Bachelor’s degree in information technology, Computer Science, or equivalent 4 years additional experience in a technical role.

Microsoft Azure Certified Administrator

Ability to obtain Tier 3 / Level II IT Security Clearance (previously referred to as ADP II Clearance) after being offered a position and maintain after starting

Required Languages (Brief description of the language skills needed to perform the job)

English

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

On-Call availability required, and occasional domestic or foreign travel as needed.