Product Specialist - Medical Capability Reports (MCR)

Essential Job Duties and Responsibilities:

International SOS is a trusted partner to governments and defense agencies around the world, delivering medical, security, and operational support in high-risk environments. When you join us, you’re joining a team with global reach, unmatched expertise, and a commitment to purpose.

International SOS Government Services is seeking a Medical Capability Report (MCR) Specialist  to join our dynamic Medical Readiness team in San Antonio, TX.

The MCR Specialist, working under direction from the Head of Medical Readiness, MCR Manager and MCR Medical Director, will be responsible for coordinating the delivery of MCRs by gathering medical, facility and logistics information for geographical locations, from various resources and engaging both internal and external stakeholders in the preparation of the MCRs. 

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
•    Prepare medical capability reports, following set procedures, working to set Key Performance Indicators
•    Ensure reports are carefully reviewed and published through copy editing, proof reading and formatting
•    Develop and maintain detailed knowledge of the MCR requirements and relevant data set to populate
•    Develop knowledge of and leverage from internal systems (e.g. SPIN) to gather clinical and travel data
•    Perform desktop research and contact network providers/medical facilities to obtain outstanding clinical and transformation logistics information
•    Engage internal stakeholders to provide additional information on cities, airfields, facilities and public health, and manage their quality approval confirmation
•    Drive company-wide data quality initiative through maintaining internal systems with updated data gathered through the MCR process
•    Utilize Artificial Intelligence (AI) to drive increased efficiency, accuracy, quality, and production

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
•    Internet and database research and investigative skills 
•    Information Technology and AI literacy 
•    Excellent client-facing communication skills
•    Excellent standard of written and spoken English, including good spelling and grammar 
•    Written and spoken competency in Spanish is preferred
•    Attention to detail and ability to focus on texts that may be lengthy 
•    Working to set procedures under set deadlines 
•    Multiple stakeholder engagement 
•    Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm

Required Competencies (Critical behaviours necessary to successfully perform the job)
•    Detailed Planning and Organising 
•    Delivering Results and Meeting Client Expectations
•    Applying Expertise and Technology 
•    Presenting and Communicating Information 
•    Working with People

Required Work Experience (Brief description of the job-related experience needed to perform the job)
•    Minimum of 2 years in a related field in data gathering, copy editing, medical information or network
•    Previous experience in International SOS Network Services is beneficial

Required Qualifications (Brief description of the educational background needed to perform the job)
•    Certification preferred
•    Bachelor’s degree preferred

Required Languages (Brief description of the language skills needed to perform the job)
•    English language writing competency
•    Spanish language preferred