Learning and Development Specialist

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

The Learning and Development Spcalist will assess, develop and support the educational needs of internal and external stakeholders through creating and delivering effective training programs, thereby improving the quality of service delivered to the TRICARE Overseas Program.  

Key Responsibilities

• Induct new hires to the business and conduct orientation sessions in classroom, virtual, and e-learning modalities.
• Deliver creative training programs (classroom, virtual, and e-learning) for external and internal stakeholders of TRICARE.
• Design and develop training materials, job aids, hand-outs, e-learnings, and manuals to meet specific and appropriate training needs, keeping these updated, and ensuring all materials reflect our brand.
• Determine training needs and requirements for an individual or group by consulting with managers, conducting job analysis, feedback from annual performance appraisals and consultation and talking with employees.
• Work with managers to identify and address learning issues and new educational needs regarding specific employees or departments by evaluating strengths and weaknesses.
• Maintain understanding of new trends, educational and training techniques, tools, methods and deploy these as necessary and appropriate.
• Build and deliver refresher training and education programs for internal and external stakeholders
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
• Maintain the Learning Management Systems by ensuring user data is complete and accurate.
• Create an environment that is conducive to learning.
• Keep accurate learning and development records.
• Participate actively in the trainer calibration process, both local and globally.
• Champion learning by having a personal development plan in place that is progressed and updated.
• Encourage completion of evaluation surveys by all recipients of training activities.
• Act on evaluation data to improve on delivery.
• Share operational, learning and development best practices within the organisation and L&D Community.
• Keep own operational technical/functional skills and knowledge up to date through ‘back to the floor’.
• Work closely within the TOP quality team feedback, client feedback and output of customer journeys to identify opportunities for service improvement.
• Participate in ad-hoc projects, taking the lead where appropriate for the development of new training programs & platforms.
• Assist with the TRICARE Fundamentals Course in-residence or complete the TRICARE Online Certification Course. 

Required Skills and Knowledge 

• Effective facilitation skills in a variety of formal and informal settings such as one-on-one, small and large groups, with peers, direct reports, and leaders.
• Proven experience in designing training and education events.
• Extensive knowledge of instructional design theory and learning principles.
• Familiarity with traditional and modern training methods, tools and techniques.
• Sound decision making and organisational skills.
• Ability to present complex information to a variety of audiences
• Effective Written and Verbal Communication, Interpersonal Communication, Problem Solving, Critical Thinking, Planning Skills, Time Management, Attention to Detail, Decision Making

Required Competencies

• Motivating Others: Create a climate in which people want to do their best; empower others; invite input from each person and share ownership and visibility; make each individual feel his/her work is important;      
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment      
• Learning Attitude: Can observe and identify how people learn differently and utilize to coach and tailor training approach to their needs      
• Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may calls for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Ownership: Takes initiative and responsibility in all facets of the role.
• Customer Focus: Embodies the importance of focusing on the needs of internal and external customers by keeping in mind the customer experience, the journey, and what their values are.

Required Work Experience 

• Either experience in training and mentoring, or proficiency in TRICARE Operations case management
• Recommended minimum 2 years TRICARE Operational experience. 

Required Languages

• Excellent verbal and written English language skills.

Travel / Rotation Requirements 

• Occasional domestic or overseas travel to other regions to attend TRICARE Overseas Program (TOP) work-related training classes, support learning and development initiatives, or quality assurance audits.