End User Support Technician

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

We are looking for a highly motivated End User Support Technician to help administer, operate, and maintain our IT environment while providing high quality end-user support for Microsoft 365 and other applications. This person will be comfortable providing deskside support as well as using remote tools. The ideal candidate is a self-starter, motivated technologist who can interact as easily with end users and business leaders as other technical staff.

Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

•    Support and resolve issues within office 365 and other software applications
•    Support end-user hardware and software
•    Administer Office 365 tenant
•    User account administration
•    Administer Exchange Online
•    Salesforce deployment support
•    Create documentation and knowledge base articles
•    Monitor systems for alerts and other anomalies
•    Other responsibilities as needed

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
•    Proficient with Active Directory Users and Computers
•    Proficient with Office 365
•    Familiarity with Azure AD an advantage
•    Familiarity of Virtual Desktop deployments (Citrix) and support
•    Basic knowledge of system and networking technologies
•    Basic knowledge of Salesforce preferred
•    Basic knowledge of rights management

Required Competencies (Critical behaviors necessary to successfully perform the job)
•    Excellent written and verbal communication skills
•    Willingness to work collaboratively with multiple parties
•    Customer service-based mindset
•    Self-starter

Required Work Experience (Brief description of the job-related experience needed to perform the job)
•    3+ Years supporting End Users
•    3+ Years supporting Office 365

Preferred Qualifications (Brief description of the educational background needed to perform the job)
•    BS in a technical discipline or equivalent technical field experience

Additional Qualifications
•    This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.

Required Languages (Brief description of the language skills needed to perform the job)
•    English language skills (oral and written).
•    Additional languages a plus

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
•    Rare domestic or foreign travel as needed
•    Must be available for on-call rotation