Bilingual Registered Nurse, Compass

Description:

• Non-Bedside Office-Based Role located onsite in San Antonio, Texas.
• Requires bilingual capabilities English/Spanish

To deliver professional, effective medical assistance services to Compass clients, ensuring the highest standards of clinical excellence. The Assistance Nurse provides clinical advice and case management across the Compass platform, supporting beneficiaries of Compass A&H Business Travel policies. 
    
This role collaborates closely with Assistance Doctors, Compass Operations teams, and International SOS Assistance Centers to manage medical cases, coordinate evacuations, and ensure timely, cost-effective resolution.

Medical Case Management:

Receive and assess medical-related calls to determine client assistance needs.
•    Calls may originate from Compass-insured travelers experiencing illness or injury abroad. The nurse must rapidly assess urgency, location, and available resources to initiate appropriate support.
•    Collect and document medical, logistical, and contextual information for each case.
•    This includes gathering clinical details, travel itineraries, insurance coverage, and local healthcare infrastructure to inform safe, cost-effective decisions.
•    Provide clinical advice to patients, employers, and stakeholders, and coordinate appropriate medical support.
•    Advice must be tailored to the Compass A&H policy framework, ensuring that recommendations align with coverage, duty-of-care obligations, and regional medical standards.
•    Direct medical case progression and ensure proper handover at shift changes.
•    Communicate case status and recommendations professionally to all relevant parties.
•    Escalate complex cases to the duty Medical Lead per protocol.
•    Liaise with treating physicians to assess treatment suitability and transport needs.
•    The nurse acts as a clinical intermediary, validating care plans and determining whether the patient can remain in-country or requires medical evacuation under Compass protocols.
•    Maintain open communication with activated International SOS Assistance Centers.
•    Document all case notes and medical actions in the case management system, ensuring privacy compliance.
•    Ensure all tasks are completed within the shift to minimize service turnaround.
•    Support non-medical staff with medical referrals using SPIN and local knowledge.
•    When Compass clients request assistance locating care, the nurse leverages SPIN and regional insights to guide them to appropriate providers.
•    Manage outbound medical information and ensure clear communication with patients, families, and clients.
•    Liaise with client claims departments to share relevant medical and logistical updates.
•    Timely, accurate communication ensures that Compass clients’ claims are processed efficiently and reflect the medical realities of each case.
•    Understand and adhere to Compass A&H contractual agreements and SOPs.
•    Comply with International SOS and client-specific policies and procedures.
•    Participate in regional and on-call medical rosters, including shift work.

Qualifications:

•    Broad Medical Knowledge 
•    Good computer skills 
•    Customer service skills 
•    Excellent written and verbal communication skills 

Required Work Experience:

•    High level of consolidated experience in acute care, intensive care or emergency medicine 
•    Previous medical assistance experience highly desirable 
•    Previous public health and/or travel health experience desirable, not essential

Required Qualifications:
•    Registered General Nurse in home country
•    Public Health and/or Travel Health Degree desirable, not essential

Required Languages: 
•    Excellent written and oral English Language 
•    Spanish Speaking/written proficency

Travel / Rotation Requirements:
•    Some business travel required