IT Support Specialist (Entry-Level / Junior)

Are you passionate about technology and enjoy helping people?

We're looking for a new team member to join our IT Support team and serve as the first point of contact for colleagues seeking IT assistance.

👉 This role is a great fit for recent graduates and junior candidates—we're happy to teach you everything you need to succeed.

What You'll Do

• Provide IT support to internal users (approximately 250 employees at our site)
• Troubleshoot and resolve IT issues and service requests via phone and ticketing system
• Set up and configure computers and manage user accounts
• Support the local network and basic IT infrastructure
• Collaborate with global IT teams and communicate in English on a regular basis
• Escalate more complex issues to specialized IT teams and follow up on their resolution
• Participate in an on-call rotation after completing your training

Who We're Looking For

• Technology is more than just a job for you—you genuinely enjoy working with it and learning new things
• You have a basic understanding of IT, whether through school, internships, personal projects, or helping friends and family with technology
• You're comfortable troubleshooting common issues involving computers, printers, applications, and similar technologies
• You enjoy solving problems and don't give up when the solution isn't obvious
• You like interacting with people and providing support (most requests are handled by phone)
• You're patient and can explain technical topics in a simple, understandable way
• You can communicate in English (English is our working language and this is a must-have requirement)

👉 We're looking for someone who wants to be a trusted partner and go-to person for their colleagues.

Nice to Have (But Not Required)

• Knowledge of Windows 10/11
• Basic familiarity with Microsoft 365
• Experience working with a help desk or ticketing system (e.g., ServiceNow)
• Experience with remote support tools

What We Offer

• A great opportunity to start and grow your IT career (suitable for recent graduates)
• Plenty of room for learning and professional development
• A supportive team that will help you succeed and grow
• Opportunities to gradually specialize in different areas of IT based on your interests
• Additional compensation for on-call duties after training