End User Support Technician

We’re looking for a motivated End User Support Technician to join our global IT team in Prague. In this role, you’ll play a key part in monitoring and supporting our secure virtual desktop environment — ensuring seamless performance for users worldwide.

You’ll be the trusted partner our employees rely on — from troubleshooting technical issues to managing Office 365, Active Directory, and Azure environments. If you’re passionate about technology, eager to learn new systems, and enjoy collaborating across cultures, this is the place for you.

💡 What You’ll Do:

• Monitor and support our secure VDI environment (Citrix) to maintain peak performance

• Provide both deskside and remote support for end users across the globe

• Manage and troubleshoot Active Directory, Azure, Office 365, and Exchange environments

• Handle incident and request tickets efficiently within SLA

• Document procedures, policies, and create internal knowledge base articles

• Manage alerts and escalations, ensuring critical issues are resolved quickly

• Collaborate with technical and non-technical teams worldwide

🧩 What we need from you:

• 3+ years in IT or a related technical role

• Solid understanding of Active Directory, Azure Fundamentals, Microsoft Exchange, Office 365, and Citrix VDI

• Experience with SolarWinds monitoring tools

• Strong analytical, communication, and problem-solving skills

• A customer-first mindset and attention to detail

• Bachelor’s degree in a technical field (or equivalent experience)

Would be your plus:

• Basic networking knowledge

• PowerShell or scripting experience

• U.S. citizenship with eligibility for ADP II security clearance

✨ We offer: