End User Support Technician

We're looking for a responsible problem-solver to help manage our IT systems and deliver high quality support for Office 365 and other business applications. You'll also work closely with remote users and team members, keeping things running smoothly while solving real problems fast. If you're a self-starter who enjoys working with both end users and technical teams, we’d love to hear from you. 

💡 What you'll do?

• Provide responsive support for Office 365 and other user-facing issues

• Administer and manage the Office 365 tenant

• Handle user account setup and administration

• Assist with Salesforce deployments and related tasks

• Support a variety of mobile devices across platforms

• Create and maintain clear documentation and internal knowledge articles

• Monitor systems for alerts and unusual activity, ensuring quick response

✅ What do we need from you?

• bachelor degree in Computer Science or related technical discipline
• minimum 1 year experience in similar position
• English language skills (oral and written) an absolute must
• Willingness to work collaboratively with multiple parties
• Customer service based mindset
• Self-starter
• Office 365
• Active Directory
• Basic knowledge of system and networking technologies
• Azure AD knowledge an advantage
• Salesforce knowledge an advantage

🙌🏼 What do we offer?

• Impactful employment with a diverse and international company
• Starting date: upon agreement
• Permanent contract with a competitive salary
• Flexible working hours after the completion of the probation period – core hours from 10:00 to 14:00\
• Home office posibility 
• Company benefits (5 weeks of holiday, 3 sick days, Meal vouchers, Pension contribution, Benefit card, Multisport card…)
• Modern offices located in the heart of Prague (Anděl)

--> IMPORTANT NOTE:

Before applying, please ensure that you possess a valid working and residence permit in the Czech Republic.