Business Applications Analyst

Are you passionate about using technology to make a real difference?

Join our Digital Innovation & Solutions team and help shape how digital tools support the TRICARE Overseas Program (TOP). We’re looking for a Business Applications Analyst who loves connecting business goals with smart, innovative solutions that make work smoother, faster, and more impactful.

What you will do:

As part of the Digital Innovation & Solutions team, you will:

• Support the delivery of digital products and enhancements by tracking milestones and coordinating with project teams.
• Maintain product backlogs, user stories, and acceptance criteria to ensure smooth Agile delivery.
• Collect feedback from business users to refine product requirements and enhance user experience.
• Build business cases and ROI analyses for new digital initiatives.
• Collaborate with developers to clarify requirements and ensure timely delivery of enhancements.
• Participate in testing and validation activities to ensure solutions meet expectations.
• Monitor and report on product performance metrics (KPIs).
• Analyze existing processes to identify opportunities for automation and efficiency.
• Keep process documentation and release notes current.
• Communicate updates and outcomes across departments, helping drive a culture of innovation and improvement.

Required Skills & Knowledge:

• Strong understanding of digital systems and the ability to quickly learn new tools.
• Skilled in data analysis and insight generation to support decision-making.
• Excellent communication skills — able to bridge the gap between business and technical teams.
• Proven ability to translate business needs into functional requirements and clear documentation.
• Experience supporting software enhancements and implementations in a fast-paced environment.
• Awareness of user experience (UX) principles and attention to detail.
• Strong organizational and project management abilities.
• Collaborative mindset and a drive for continuous improvement.
• General understanding of healthcare service operations and how technology supports compliance and quality of care.
• Familiarity with Microsoft Azure (especially AI and analytics tools like Azure AI Document Intelligence or AI Foundry).

Experience & Education:

• At least 3 years of hands-on experience with Salesforce Service Cloud (administration, configuration, and support).
• Proven success in application support and maintenance in a multinational or consulting environment.
• Experience with Agile project delivery, backlog management, and sprint planning.
• Skilled in process mapping and documentation (e.g., Elements.Cloud or similar tools).
• Background in healthcare, insurance, or other regulated industries is a plus.
• Bachelor’s or Master’s Degree in Computer Science, IT, or a related field.

What we offer:

• Impactful employment with a diverse and international company
• Starting date: upon agreement 
• Permanent contract with a competitive salary
• Flexible working hours after the completion of the probation period – core hours from 10:00 to 14:00
• Company benefits (5 weeks of holiday, 3 sick days, home office, Meal vouchers, Pension contribution, Benefit card, Multisport card…)
• Modern offices located in the heart of Prague (Anděl)

If you believe you meet the qualifications above and are excited to be a part of our team, we would love to hear from you! Please submit your English CV through the Jobs.cz system.

--> IMPORTANT NOTE: Before applying, please ensure that you possess a valid working and residence permit in the Czech Republic.

Join us — and help transform how technology supports healthcare globally.

Apply today and be part of something that matters.