Coordinating Nurse

Overall Purpose of the Job

The Coordinating Nurse is responsible for managing routine medical activities associated with client service requests. This role involves coordinating interactions between clients, physicians, hospitals, and ancillary medical providers to ensure positive case outcomes and exceptional service delivery.

Key Responsibilities

• Triage incoming calls to ensure appropriate resolution of medical situations, escalating issues when necessary.
• Monitor and manage open cases through to closure, ensuring optimal medical outcomes and financial compliance.
• Provide pre-travel and evacuation medical assistance, including coordination of medical evacuation services and health/travel information.
• Review case records and report findings to evaluate service quality and compliance.
• Maintain strict confidentiality of client information in accordance with HIPAA and other relevant regulations.
• Implement cost containment strategies in all managed cases.
• Perform other duties as assigned.

Required Skills and Knowledge

• Strong customer service and telephone communication skills.
• Basic proficiency in using personal computers and software applications.

Required Competencies

• Proven triage experience.
• Excellent interpersonal and verbal communication skills.
• Strong prioritization and critical thinking abilities.
• Ability to manage stress effectively in a fast-paced environment.

Required Work Experience

• Minimum of 3 years recent experience in ICU, ER, or related medical field (subject to approval by the Medical Director).
• Preferred experience in flight nursing, telephone triage, aviation, maritime, or international assistance.

Required Qualifications

• Current Registered Nurse (RN) license in the state of Arizona, or ability to obtain one.
• Must provide proof of application for a temporary license within 2 weeks of employment.
• Permanent AZ licensure must be obtained within 4 months of start date.
• Current ACLS certification.

Language Requirements

• Effective written and verbal communication skills in English.
• Additional language capabilities are a plus.

Travel / Rotation Requirements

• Travel may be required for other MedAire nurse opportunities, such as Coordinating Nurse Escort assignments.