Account Manager - BGA

Join MedAire, a recognized global leader in travel risk, medical, and aviation safety solutions, where you will be part of a pioneering team dedicated to enhancing the safety and security of aviation operations worldwide. Whether addressing medical emergencies, security incidents, or complex travel risks, MedAire integrates industry-leading expertise with innovative technology to support clients in more than 100 countries.

At MedAire, we value proactive relationship building, strategic territory management, and delivering exceptional customer experiences. The Account Manager role within our Business & General Aviation (BGA) team offers a dynamic and collaborative work environment where every interaction influences client success and aviation safety. You will have the opportunity to work closely with aviation professionals, develop tailored solutions, and contribute to a mission-driven organization committed to protecting lives and enhancing operational reliability.

Our commitment to excellence and innovation makes MedAire a unique place to build a rewarding career in the aviation and travel risk industry. Engage with cutting-edge safety protocols and be part of a team that strives for continuous improvement and industry leadership.

As an Account Manager within the BGA segment, you will serve as the primary point of contact for a diverse portfolio of aviation clients, ensuring their needs are understood and exceeded throughout the renewal and growth processes. Your responsibilities will include:

• Driving revenue growth by managing renewals effectively and identifying upselling opportunities aligned with client business objectives.
• Developing and implementing a strategic territory engagement plan that fosters long-term partnerships and maximizes client retention.
• Establishing yourself as the trusted advisor and advocate for clients, delivering world-class support and ensuring seamless onboarding and adoption of MedAire's innovative medical, security, and safety solutions.
• Managing the full sales lifecycle from proposal preparation and pricing negotiations to contract renewals, maintaining up-to-date CRM records, and providing accurate forecasting to leadership.
• Collaborating across internal departments including Global Response, Compliance, and Marketing to streamline client service and leverage cross-selling opportunities.
• Representing MedAire at key industry events, trade shows, and regional aviation conferences, enhancing the company's presence and building valuable industry relationships.
• Providing critical support during client crisis situations, coordinating efforts with our Global Response Center to deliver timely solutions.
• Ensuring all client interactions comply with ISO 9001:2010 standards and HIPAA confidentiality requirements, maintaining the highest quality of service and data protection.
• Contributing to continuous improvement initiatives by sharing client feedback and market insights to inform product development and service enhancements.

These responsibilities require a proactive, organized, and client-focused approach, with the agility to adapt to the evolving needs of the aviation industry.

Core Skills & Knowledge

• Comprehensive understanding of the Business & General Aviation landscape or experience in related sectors such as Health, Security, or Travel Assistance, enabling insightful client engagement and solution positioning.
• Exceptional consultative selling capabilities, emphasizing value-based solutions to meet complex client requirements and drive mutually beneficial outcomes.
• Strong negotiation and closing acumen to secure contracts and renewals that support sustainable business growth.
• Demonstrated commitment to excellent customer service, consistently exceeding client expectations and fostering loyalty.
• Superior communication skills, both written and verbal, enabling effective collaboration with diverse stakeholders and clear articulation of technical concepts.
• Advanced organizational and time management skills, with proven ability to prioritize tasks, manage multiple projects, and deliver results within deadlines.
• Influential leadership qualities to drive change, build consensus across multifunctional teams, and navigate complex client environments.
• Adaptability and resilience in a fast-paced, constantly changing industry, maintaining professionalism and focus under pressure.
• Cultural sensitivity and inclusiveness, fostering positive relationships with clients and colleagues from diverse backgrounds and regions.

The role involves approximately 25% travel, combining regional domestic trips with occasional international travel to client sites, industry conferences, and trade events. This travel is essential to maintain strong client relationships, attend key aviation forums, and support crisis response when required.

Potential travel destinations span North America primarily, with select engagements across international locations, providing exposure to diverse cultural and business practices within the aviation industry.

Flexibility and readiness to travel on short notice can be expected, reflecting the dynamic nature of aviation risk management and client support.

Joining MedAire means becoming part of a globally respected organization dedicated to safeguarding the health and safety of travelers and aviation professionals around the world. Our innovative approach and commitment to excellence provide employees with a rewarding environment where purpose meets professional growth.

You will contribute directly to saving lives and elevating aviation safety standards, supported by a collaborative, mission-driven team culture that values diversity, integrity, and continuous improvement.

MedAire offers competitive benefits, professional development opportunities, and the chance to engage in meaningful work that makes a tangible difference. Whether advancing your skills, expanding your professional network, or contributing to industry standards, MedAire supports your journey toward a fulfilling and impactful career.