Patient Quality Assurance Lead

About the role

Location: Poland

Contract: Fixed term contract 12 months

This is a home-based role, offering autonomy and flexibility while working within a supportive international quality network.

Are you passionate about raising the standards of patient care on an international scale?
As the Near Patient Quality Assurance Lead (NPQAL), you will be at the forefront of ensuring exceptional healthcare experiences for our beneficiaries across Europe.

In this pivotal role, you will champion continuous improvement in patient care by leading quality initiatives, driving service excellence, and strengthening clinical practice across our Near Patient Teams. Working closely with the Head of Clinical Quality, global quality teams, and the TRICARE Overseas Program (TOP), you’ll play a vital role in shaping and maintaining world-class healthcare standards for our service members and their families.

Key responsibilities

• Lead quality initiatives and oversee customer service and service recovery responses in partnership with the TOP Program Management Office (PMO).

• Ensure all compliments, complaints, grievances, and Potential Quality Incidents (PQIs) are accurately captured and tracked in our customer feedback system (RiskMan 360).

• Conduct quality assurance reviews and analyse trends to ensure safe, consistent, and effective service delivery across NATO expeditionary force locations in Romania and Poland.

• Collaborate with the TRICARE Area Office (TAO), Military Treatment Facilities (MTFs), and Purchased Care Sector Providers (PCSPs) to promote a culture of excellence in patient care.

• Support the Lead Country Physician in enhancing the clinical quality of Near Patient Nurses through case reviews, training, and ongoing feedback.

About you

You’re an experienced, forward-thinking nurse who’s passionate about quality, safety, and patient experience. You bring both clinical insight and a drive for continuous improvement, and you thrive in a collaborative, international environment.

Requirements:

• Registered Nurse (Graduate level) with minimum 3 years’ clinical experience

• Experience in one or more of the following areas:

  • Healthcare quality management or assurance

  • Medical facility accreditation or audit programs

  • Medical facility administration or healthcare service delivery

  • Provider network management or medical outsourcing

  • International healthcare environments

  • Healthcare insurance, medical, or travel assistance services

Why Join Us?

At TRICARE Overseas, you’ll be part of a global mission dedicated to delivering the highest standard of care to our military communities and their families.
We offer a supportive, inclusive, and growth-oriented environment where your expertise truly makes a difference — every single day.

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