Learning and Quality Administrator

Role Overview
The Learning & Quality Administrator supports learning, training, and service quality initiatives through end-to-end coordination, administration, and reporting. This role focuses on operational excellence in learning processes and quality support, without accountability for clinical or operational quality decisions.

Key Responsibilities

• Coordinate training programs end-to-end, including scheduling, logistics, and stakeholder collaboration
• Administer onboarding for new hires (learning accounts, system access, LMS setup)
• Manage LMS operations, including user management, content uploads, and reporting
• Support training delivery logistics (materials, virtual/physical rooms, speakers, IT/HR coordination)
• Maintain accurate training records, attendance data, feedback, and analytics reports
• Coordinate training communications and Training Needs Analysis (TNA) activities
• Maintain knowledge management systems and ensure content accuracy
• Provide administrative support for quality processes, call calibrations, and reporting
• Arrange travel and logistics related to training when required

Required Skills & Competencies

• Strong administrative, coordination, and data management skills
• Proficient in Microsoft 365; LMS experience preferred (360Learning an advantage)
• Excellent verbal and written English communication skills
• Strong planning, organization, and time management abilities
• Detail-oriented with a problem-solving mindset
• Able to work effectively across cultures and with global stakeholders

Experience & Qualifications

• Experience in an administrative, coordination, or project-based role (essential)
• Background in Learning & Development or quality support is an advantage
• Bachelor’s degree preferred
• Experience in international or cross-border environments is a plus

This role is ideal for someone passionate about learning, quality, and operational excellence, who enjoys working in a structured, collaborative, and international environment.