Administrative Assistant

Overall Purpose of the Job:
The job’s focus is to function as a billing assistant to the Operations department to aid in the data entry, data management, reports management, processing billing/invoices and any administrative assistance required. She will also be responsible in calling the assigned clients for collection and follow-ups.

Key Responsibilities:

•    Responsible for invoice processing and payment reconciliation, handling the end-to-end billing cycle, including generating, reviewing for both third party suppliers and clients.
•    Serve as the primary point of escalation for all procedural and technical issues related to billing for assigned clients. 
•    Support the team in achieving objectives, including open GOPs KPIs and other relevant billing, invoice, and client reporting KPIs. 
•    Proactively escalate risks associated with billing and client reports to appropriate stakeholders. 
•    Enter, organize, and review data in tracking spreadsheets to support reporting and analysis ensuring accuracy and confidentiality of information.
•    Collaborate with the Assistance Centre Team to ensure the accuracy of information and effective case management. 
•    Provide support to the Assistance Centre Team as needed, including data entry, document preparation, and other administrative tasks. 
•    Maintain professional relationships with both external and internal clients to ensure effective communication and service delivery. 
•    Maintain a positive, high-quality work environment.

Job Profile

•    The candidate should be knowledgeable in Microsoft Office applications—including Outlook, Teams, PowerPoint, and Word— particularly in Microsoft Excel for data entry, record management, tracking, analysis, and reporting.

Required Work Experience 
•    Prior experience in billing, accounts receivable, or accounts payable (usually 1–2 years minimum; some entry-level roles may accept relevant internships or administrative experience).
•    Experience with invoice processing and payment reconciliation, handling the end-to-end billing cycle, including generating, reviewing, and sending invoices to clients
•    Data entry and record-keeping experience, ensuring accuracy and confidentiality of information.

Required Qualifications
•    4-Year Bachelor’s Degree
Required Languages
•    Proficient in English communications both in writing and speaking
•    Professional and polite conversational skills is a plus.   
Travel / Rotation Requirements 
•    Willing to work onsite and willing to comply with return-to-office (RTO) policy.

Billing Assistant

Description:

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