Client Onboarding Manager

About the role

International SOS is the world’s leading health and security services company with over 11,000 employees working in 1,000 locations in 90 countries. 

As a Client Onboarding Manager (COM), you will be part of a team that works closely with clients to implement their subscribed workforce resilience products and services and helps our client see the value of our products in achieving their business outcomes.

The onboarding manager sets the tone for the ongoing relationship between client and International SOS.

Key responsibilities

• Manage the ‘end-to-end’ implementation for a new client’s International SOS products and services, including trainings.

• Manage the ‘end-to-end’ implementation for significant Account Extensions involving digital products. This is to support the client success specialist teams.

• Follow through the onboarding journey with client to ensure scheduled events, key milestones are delivered whilst maintaining quality of the setup, tracking progress, and keeping all stakeholders informed till implementation completion.

• Establish a good understanding of the client’s service expectation, unique pain points/challenges, global/regional/ business structure with introduction to key stakeholders and their global footprint.

• Position yourself as an expert on our products and services by maintaining up-to-date product and road-map knowledge to deliver ‘best-in-class’ service to our clients.

• Consultatively engage with client to scope and influence their decisions related to the configurations.

• Share best practices empowering clients to use the International SOS products and services autonomously in a way that aligns with their strategic business goals.

• Deliver trainings to client’s manager users, authorised persons, and members of their subscription to drive utilisation and support client in internal communication/awareness campaigns.

About you

Required Work Experience

• Proven experience (1 year) in a client service role, with international corporate organizations.

• Bachelor’s Degree

• Proven ‘project management’ experience, managing multiple concurrent projects with varying complexity levels, taking a consultative  approach for problem solving and delivering high quality  results under tight deadlines.

Required Languages & Skills

• Ability to communicate fluently (oral and written) in Frensh,English and Spanish. 

• Proficient in Salesforce.com and Microsoft Office (MS word, MS Excel, MS PowerPoint, MS Teams)

• Good Presentation skills 

Required Competencies & Essential Behaviours

• Delivering Results and Meeting Customer Expectations

• Planning & Organising

• Presenting & Communicating Information

• Relating and Networking

• Adheres and Upholds International SOS Principle & Values

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