Chief of Staff

About the role

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world.

The Chief of Staff  is responsible for enabling the effective functioning of the General Manager’s office by coordinating strategic initiatives, managing cross-regional projects, and ensuring operational alignment across teams. The role expands upon a traditional Personal Assistant remit, with a strong emphasis on project management, strategic communication, and cross-team collaboration.

Key responsibilities

Executive Support & Strategic Coordination

• Support the General Manager in preparing strategic materials, reports, briefings, and presentations for internal and external stakeholders.

• Coordinate the implementation of regional priorities and ensure alignment across countries and functions.

• Act as a central point of contact between the GM and internal teams, ensuring clear communication and follow-up on key actions.

• Prepare agendas, background documents, and pre-reads for leadership meetings, regional committees, and global interactions.

• Manage the GM’s strategic agenda, ensuring prioritisation, anticipation of needs, and effective preparation for key meetings and decisions.

Project Management & Cross-Functional Leadership

• Lead and coordinate cross-regional strategic projects in collaboration with Country General Managers and functional leaders.

• Establish project plans, timelines, deliverables, and KPIs; monitor progress and escalate risks where needed.

• Develop and maintain dashboards and tracking tools to support project governance and performance monitoring.

• Facilitate inter-departmental collaboration to ensure timely execution of initiatives.

• Support change management efforts across the region.

Internal Communication & Stakeholder Engagement

• Prepare communications, talking points, presentations, and updates on behalf of the General Manager.

• Ensure the effective flow of information between the GM and internal stakeholders at all levels.

• Support the organisation of leadership offsites, regional meetings, and internal events.

• Build strong relationships with teams across Southern Europe to ensure alignment and collaboration.

Operational Excellence of the GM’s Office

• Optimise processes, workflows, and organisational routines to improve efficiency in the GM’s office.

• Conduct research, collect insights, and develop briefing notes on strategic topics as required.

• Oversee key administrative tasks related to the executive function (travel preparation, dossiers, follow-ups), while mainly focusing on high-value strategic activities.

• Maintain absolute confidentiality and professionalism at all times.

About you

Required Skills and Knowledge

• Good Organizational skills, office administration experience

• Excellent computer skills

• Good listening skills

• Flexibility and adaptability

Required Competencies

• Excellent communication skills, service oriented, detail oriented, enthusiastic

Required Qualifications

• Master's Degree

Required Languages

• Fluent in French and English

Travel / Rotation Requirements

• Punctual travels for events

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