Nurse

Nurse HK

Overall Purpose

Critical Health Solutions

Service Delivery:

• Triage incoming cases handling priority
• Schedule patient calls and ensure that incoming questions or requests efficiently managed.
• Provide patient advocacy services to ensure optimal outcomes.
• Utilize database and reference tools to identify top rated doctors, healthcare providers and hospitals.
• Consolidate suggestions for addition of new specialists to the network provider list 
• Research medical conditions to help patients understand their medical situation.
• Arrange medical record reviews.
• Facilitate medical appointments and responses from medical providers. 
• Assist the Physician with administrative documentation. Ensure that case documentation is completed, and that policies and protocols are in place and updated accordingly.
• Assist as necessary with awareness drives and related presentations regarding the Services.

Medical Liaison and Reporting

• Collect relevant medical information to produce detailed medical reports that effectively communicate medical progress and information to all types of Eligible Employees and Covered Individuals.
• Liaise with relevant Treating Medical Officers, Local Medical Officers, and medical departments as appropriate to expedite case management.
• Liaise with medical departments to effectively communicate relevant medical and logistical information in accordance with the patient requirements.
• Ensure effective communication with all parties and promote clear understanding with patients, families and medical providers.

Skill and knowledge

• Registered Nurse
• Experience of working in the acute care clinical setting. Preferably ICU/ER for more than 3 years
• Able to demonstrate clinical leadership and application of a team focused approach in the clinical setting.
• Strong Administrator.
• High degree of customer service skills.
• The ability to prioritize medical information and produce clinical recommendations for patients.
• Solid Computer literacy in MS Office Applications and Windows applications.
• Professional written and verbal communication skills
• Customer /client focused approach to clinical care.
• Confidence in clinical decision making.
• English and Cantonese/Chinese
• Japanese is a bonus

CV collection mail: leo.liao@internationalsos.com