Reporting Analyst

Job Description:

* Must be located in Ontario, Canada or U.S.A

The Reporting Analyst -  Dining Program, is responsible for reporting and analyzing key data sets to inform the business, highlight opportunities, and support strategic decision-making. This role also partners with cross-functional teams and assists with implementing initiatives as needed.

Key Responsibilities:

• Participate in Power BI training and ongoing mentoring to strengthen reporting and visualization skills.
• Support reporting launches by validating data accuracy and partnering with Quality Assurance to resolve issues.
• Build, update, and maintain Dining dashboards and reports—both scheduled and ad hoc—to meet evolving business needs.
• Spot data discrepancies during routine work; investigate root causes by pulling reports from databases, CRM systems, and other platforms, and implement corrective actions.
• Deliver reporting and analysis for the Client Dining Program and broader Product team, leveraging available tools and resources to produce clear, visually engaging insights.
• Develop deep subject-matter expertise in Dining and Product data, systems, processes, and stakeholder requirements to ensure reporting is accurate, relevant, and contextual.
• Create and refine reporting frameworks that highlight actionable insights, inform strategic conversations, and support data-driven decision-making.
• Provide end-to-end analysis that identifies trends, gaps, and opportunities impacting key performance outcomes (e.g., RTF, fulfillment, service delivery metrics).
• Continuously enhance reporting approaches to improve clarity, usability, and business impact while adapting to shifting client and operational priorities.
• Deliver ad hoc quantitative analysis across areas such as operational performance, product usage, fulfillment trends, customer satisfaction, and member engagement.
• Produce recurring business reports (daily/weekly/monthly/quarterly) and ensure all deliverables are published accurately and on time.
• Contribute analytics and reporting support to cross-functional projects and initiatives.
• Maintain clear documentation for all reporting assets, including data sources, logic, and intended use, ensuring transparency, consistency, and ease of future updates.
• Communicate complex data insights in a clear, concise way—verbally, in writing, and through visual storytelling.
• Perform additional tasks as assigned.

Knowledge, Skills & Competencies

• Proficient in Excel with the ability to work confidently with complex data sets.
• Familiarity with Power BI or other BI tools is a plus (not required but definitely welcomed).
• Solid PowerPoint skills with an eye for clean, compelling data visualization.
• Strong analytical thinking with the ability to translate data into clear business insights and recommendations.
• Delivers timely, reliable support to internal partners and stakeholders.
• Excellent written and verbal communication skills across audiences.
• Highly organized, able to juggle multiple priorities and meet deadlines consistently.
• Applies business knowledge to elevate team outcomes and support strategic goals.
• Effective collaborator who contributes meaningfully to shared initiatives.
• Adaptable and responsive to evolving business needs while maintaining strong attention to detail.
• Strong interpersonal skills and the ability to work seamlessly within cross-functional teams.
• Demonstrated problem-solving skills and sound decision-making capability.
• Shows initiative, creativity, and a drive to continuously improve reporting tools and processes.
• Genuine interest in working with quantitative data and uncovering insights that move the business forward.

Work Experience and Qualifications:

• 1–2 years of experience in data analysis, reporting, business operations, or a related field (internships count).
• Hands-on experience working with spreadsheets, data sets, or basic reporting tools in an academic, internship, or professional setting.
• Exposure to BI or analytics platforms (Power BI, Tableau, or similar) is a plus but not required.
• Previous experience supporting cross-functional teams or working in a collaborative environment.
• Experience preparing or presenting information to stakeholders—whether in school projects, internships, or prior roles.
• Background in hospitality, travel, customer experience, or service-centric environments is helpful but not required.
• Demonstrated ability to manage multiple tasks, meet deadlines, and adapt to shifting priorities.
• Ability to communicate in English (verbally and written) in a polished and professional manner is required.

Work Environment & Physical Requirements:

• Must have a dedicated, quiet, and private workspace free from distractions.
• Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset.
• Reliable high-speed uninterrupted internet connection meeting minimum company standards.
• Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.
• May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.
• This is a non travel role.

Accessibility Commitment

Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.