Remote Travel Customer Service Representative

Join our team at Aspire Lifestyles as a Remote Travel Concierge!

Start Date: July 21, 2025.

Location Requirement: MUST be located in Ontario, Canada.

About Us
Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.

Role Overview
As a Remote Travel Concierge, you will curate and manage luxury travel experiences, including booking flights, accommodations, tours, and transportation. You’ll provide white-glove service throughout the customer journey, ensuring seamless and memorable experiences.

What We Offer
•    Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week).
•    Competitive pay: $20.00/hour + monthly performance bonuses.
•    Comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year.
•    Paid training and time off.
•    Career growth opportunities in a supportive, inclusive environment.
•    No sales required.

Schedule Requirements
•    Must be available for full-time work.
•    Afternoon, evening, and weekend availability required.

Here’s what you bring to the team

• A customer-first mindset with a professional and positive attitude.
• Strong multitasking and internet navigation skills.
• Experience in a fast-paced call center environment (inbound/outbound via phone and email).
• Ability to remain composed under pressure and handle escalated situations.
• In-depth knowledge of the travel industry, including destinations, airlines, hotels, and visa requirements.
• Previous experience in luxury, adventure, or family travel (personal or professional).

Work-from-Home Requirements
•    Private, distraction-free home office with a lockable door.
•    MUST have a Smart Phone that can operate the most up to date operating system.
•    High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.
•    No satellite internet connections.

Qualifications
•    High school diploma or equivalent (Travel & Tourism diploma preferred).
•    Minimum 2 years of customer service experience.
•    At least 1 year of call center experience.
•    Background check required.
•    Hospitality or travel industry experience is a plus.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.