Elite Travel Advisor (Remote)

Elite Travel Advisor (Remote – Ontario Residents Only)

Starting at $22.00/hr | Full-Time | Permanent | Work-from-Home

Do you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!

Why Aspire Lifestyles?

We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.

What We Offer:

- Remote work – from the comfort of your home
- Starting wage: $22.00/hour
- Full-time, 8-hour shifts (up to 40 hours/week)
- Permanent position
- Comprehensive benefits (after 30 days), including:
  - Dental, vision, and extended health care
  - RRSP with company match
  - Paid time off
  - Paid training
  - Career advancement opportunities

Key Responsibilities:

- Handle travel-related requests for a high-profile client via phone
- Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
- Assist with travel changes, cancellations, and rebookings
- Provide expert guidance on exclusive member benefits and rewards
- Troubleshoot issues related to the travel website and guide users through navigation
- De-escalate and resolve customer concerns with professionalism and empathy

What You Bring:

- A passion for delivering outstanding customer experiences
- Strong geographical and travel knowledge (professional or personal)
- Proficiency in navigating multiple systems and online tools
- Ability to thrive in a fast-paced, structured call center environment
- Excellent verbal and written communication skills

Requirements:

- Must be a resident of Ontario, Canada
- Must be available for full-time work, including afternoons and weekends
- GDS experience is required
- TICO certification require (with a willingness to obtain within 3 months of employment)
- 2+ years of customer service experience, preferably in travel or hospitality
- 1+ year of call center experience
- 1+ year of travel industry experience
- High school diploma or equivalent (Travel & Tourism diploma preferred)
- Ability to pass a background check

Work-from-Home Requirements:

- Private, distraction-free home office with a lockable door
- Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
- No satellite internet; Wi-Fi not permitted
- Smartphone with the latest operating system

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.