Customer Service Representative I

Join Our Team as a Customer Service Representative I – Aspire Lifestyles

Start Date: May 2026

Position Type: Permanent, Full-Time

Location Requirement: Remote (fill in the state/ province, ie MUST be located in New Brunswick, Canada)

This is a newly created permanent position

Deliver White-Glove Service. Create Unforgettable Experiences. Grow Your Career.

Aspire Lifestyles is a global leader in concierge and premium customer experience solutions—and we’re looking for talented Customer

Service Representatives (CSR I) to join our team. In this role, you’ll support high-value clients by providing exceptional service through

phone, email, and chat. Whether assisting with lifestyle requests or helping plan travel experiences, you’ll be empowered to create

seamless, memorable moments for every customer you interact with.

If you love solving problems, enjoy helping others, and thrive in a fast-paced, service-driven environment, this is the place for you.

Why Join Us?

Full-time, 8-hour shifts (up to 40 hours per week).

Competitive compensation.

Performance-based incentives.

Paid training and ongoing development opportunities.

Career growth within a global organization.

Supportive, inclusive team environment.

No sales required.

Schedule Requirements

Must be available for full-time work.

Flexibility to work weekends (Friday–Sunday), holidays, mornings, and evenings required.

What You’ll Do

Manage and fulfill a wide range of sophisticated customer requests—such as dining, sports, entertainment, travel, and event bookings—

using Aspire Lifestyles’ systems and resources.

Deliver polished, professional, and efficient service to affluent clientele through multiple communication channels.

Provide accurate documentation, timely follow-up, and proactive communication on every request.

Meet or exceed performance metrics, including quality, compliance, attendance, and service promise times.

Leverage Aspire’s partner network and internal tools to provide creative, timely solutions.

Participate in ongoing training, coaching, and development to continually enhance your skills.

Adhere to all Aspire Lifestyles policies and procedures.

Perform additional duties as assigned to support the success of the team.

Here's What You Bring to the Team

Strong familiarity with dining, shopping, hotels, and excursions across key domestic destinations.

High proficiency with computers, including multi-program navigation, internet tools, and Microsoft Office (Windows 10).

Ability to interpret and clearly communicate terms, conditions, and detailed information to customers.

Exceptional multitasking skills with strong attention to detail and a focus on accuracy.

Comfort thriving in a performance-driven, metric-based environment.

Ability to adapt quickly to changing customer and business needs while remaining composed and professional.

A natural curiosity with a strong investigative mindset and passion for delivering extraordinary experiences.

Openness to coaching and continuous improvement.

Resilience and the ability to remain calm under pressure.

Work-From-Home Requirements

Private, distraction-free home office with a lockable door.

MUST have a Smart Phone that can operate the most up to date operating system.MUST have a Smart Phone that can operate the most up

to date operating system.

High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi

or Wi-Fi Pods/extenders.

No satellite internet connections.

Ability to sit for extended periods and work on a computer for most of the shift.

Ability to wear a headset for the majority of the workday.

Qualifications

High school diploma required; college coursework preferred.

Minimum 2 years of inbound, interactive customer service experience required.

Call center experience in a high-volume environment strongly preferred.

Background in hospitality or travel (hotels, resorts, airlines, cruises, car rentals, concierge, etc.) is a plus.

Experience serving high-net-worth or VIP clients highly desirable.

Must be eligible to work in the country where applying.

Must pass a background check including criminal, credit, drug screen, and employment verification

Language Skills

Professional fluency in English (written and spoken) required.

Spanish, Quebecois French, or Mandarin fluency is a strong advantage.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.