Head of Service Delivery - Aspire Lifestyles India Pvt Ltd

Location: New Delhi, India

Business Line: Aspire Business Line

Function: Aspire Lifestyles Services

As the Head of Service Delivery for Aspire Lifestyles India Pvt Ltd, you will play a pivotal role in leading and overseeing the end-to-end service delivery operations within the Aspire Business Line. You will be responsible for ensuring excellence in service performance, aligning delivery processes with company objectives, and driving continuous improvement to enhance customer satisfaction and operational efficiency.

Key Responsibilities:

• Develop and implement comprehensive service delivery strategies that align with organisational goals and customer expectations.
• Lead the service delivery team to ensure consistent, high-quality execution of services across multiple projects and client accounts.
• Manage client relationships by acting as the primary point of contact for service delivery discussions, escalations, and feedback.
• Oversee the development and adherence to service level agreements (SLAs), ensuring targets are met or exceeded.
• Drive process improvements and innovation within service delivery to enhance operational efficiency, reduce costs, and improve service quality.
• Collaborate cross-functionally with sales, operations, and support teams to ensure seamless service delivery and effective issue resolution.
• Monitor key performance indicators (KPIs) and prepare regular reports to communicate service delivery performance to senior management.
• Recruit, mentor, and develop a high-performing team that is equipped to meet current and future service delivery challenges.
• Maintain compliance with internal policies and external regulatory requirements, fostering a culture of accountability and transparency.

Qualifications and Skills:

• Proven experience in a senior service delivery or operations leadership role, preferably within the lifestyle services or facility management industry.
• Strong leadership and team management capabilities with a focus on collaborative and inclusive work culture.
• Excellent client management and communication skills, capable of building trust and managing diverse stakeholder expectations.
• Demonstrated ability to analyze complex operational challenges and implement robust solutions.
• In-depth understanding of service management frameworks and performance metrics.
• Ability to work strategically and operationally within a dynamic business environment.
• Relevant educational background in business administration, operations management, or a related field is preferred.

Why Join Aspire Lifestyles?

Joining Aspire Lifestyles means becoming part of a progressive company committed to delivering unparalleled lifestyle management services. We foster a culture that values innovation, collaboration, and continuous personal and professional development. As the Head of Service Delivery, you will have the opportunity to spearhead impactful projects, shape the client experience, and contribute significantly to our growth trajectory.

We encourage applicants from all backgrounds to apply and are dedicated to providing an inclusive environment where everyone can thrive.