Healthcare Partnership Manager - Central & Eastern Europe (m/f/d)

About the Role

What happens when an employee of a multinational company falls seriously ill or is injured abroad?
In those moments, fast access to reliable, high-quality medical care is critical.
At International SOS, you ensure exactly that.
As a Healthcare Partnership Manager, you develop and manage trusted relationships and partnerships with hospitals, physicians and other medica as well as non-medical service providers across Central and Eastern Europe, enabling our clients to access safe, high-quality, good value care whenever and wherever it is needed.
You bring support and strategic direction to our international operational platform, acting as a link between local partners, our operations team and our clients.
You are at the front line of healthcare transformation and digitalization.

Key Responsibilities:

Your role - in plain terms:
•    Sourcing and contracting medical partners in the Central and Eastern European region
•    Ensure costs, availability, quality and geographical coverage of partners corresponds to client needs
•    Developing innovative solutions for our operational platform, through well-established partnerships in the region

In short: you make medical care reliable, ready and cost competitive — even in unexpected situations.

•    Build & manage the medical provider network
•    Establish and maintain long-term partnerships with hospitals, clinics, physicians and medical service providers across Central and Eastern Europe
•    Ensure comprehensive geographic coverage of services 
•    Act as a point of contact for our providers in the region
•    Source, select and onboard new service providers
•    Conduct desktop and onsite visits of service providers
•    Ensure compliance with defined medical, operational and contractual standards
•    Negotiate pricing, service scope and contractual terms with key service providers in the region
•    Manage customer feedback with service providers
•    Support cost-control and efficiency initiatives
•    Work closely with the global team of medical, operations and commercial experts
•    Provide data-driven recommendations, analysis and network insights of the region
•    Maintain accurate provider, contract, and performance data in internal systems
•    Ensure transparency and reliable reporting for decision-making

About you:

This role will be a great fit if you enjoy combining healthcare expertise with commercial thinking in an international environment. Requirements include:

•    A Degree ideally in healthcare management, business administration, public health or a comparable qualification.
•    Previous professional experience in healthcare, provider management, insurance, pharma, medtech, assistance or related fields
•    Strong understanding of the German healthcare system is a plus.
•    Experience of negotiating with external partners.
•    Structured, organized and detail-oriented working style.
•    Confident communication skills, including in complex or time-sensitive situations.
•    Solid IT skills and experience working with data and management systems.
•    Fluency in German and English.
•    Additional languages such as Romanian, Hungarian, Slovenian, Croatian or Albanian are an advantage.
•    Willingness to travel internationally (ocassionally).

Additional Information

•    Attractive and competitive compensation package
•    Employer-funded pension scheme
•    Private supplementary health insurance
•    Flexible working hours and hybrid work model
•    Fitness partnerships, corporate discounts, vouchers, and other benefits
•    Flat hierarchies, autonomy and room to shape your role
•    An international position with real purpose and impact in a market-leading organization