Near Patient Host Nation Care Coordinator

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Date: 2 Dec 2025

Location: PL

Company: International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

Location: Poland
Type: Hybrid including travel

Join us at International SOS, a global healthcare leader supporting the TRICARE Overseas Program. As a Near Patient Host Nation Care Coordinator, you will be at the heart of our operations, managing the flow of critical medical information, guiding beneficiaries through their care journey, and ensuring they receive safe, timely, and high-quality treatment within the host-nation healthcare system. This is a meaningful, people-focused role where your professionalism, empathy, and attention to detail directly impact patient outcomes and the overall success of the mission. 

Key responsibilities

 

  • Coordinate medical referrals and appointments with trusted host-nation providers

  • Carry out benefits reviews and support authorisation processes

  • Ensure smooth, accurate flow of medical information and records

  • Provide empathetic, professional customer service to beneficiaries and medical teams

  • Support expeditionary medical staff with case updates and problem-solving

  • Maintain high standards of documentation, confidentiality, and service quality

  • Collaborate closely with Near Patient teams, regional contact centres, and provider network managers

About you

  • Strong customer service skills and professional communication

  • Ability to work under pressure, multitask, and manage priorities

  • Effective problem-solver who takes initiative and works well in a team

  • Fluent English plus fluency in the local host-nation language

  • Experience in healthcare, customer service, translation, or administrative roles is an advantage

  • Comfortable using Microsoft Office and CRM systems

  • Valid host-nation driving licence; occasional travel may be required

Benefits

  • Be part of a mission-driven global organisation supporting military communities overseas

  • Bonus and travel allowance

  • Work in a collaborative, multicultural environment

  • Contribute directly to improving patient care and medical coordination

  • Opportunities for development and exposure to international healthcare operations

If you’re empathetic, organised, and thrive in a fast-paced environment, we’d love to hear from you.

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!