Partnership Development Manager, Network Services

About the role

To ensure that India has the right network of service providers and processes in place to provide excellent customer service in assisting members of Intl.SOS, 24 hours a day.

Key responsibilities

•Work closely with Operations department heads to ensure that the Company has the right service providers and processes in place to provide excellent customer service in assisting members 24 hours a day.
•Provide support and guidance to other Assistance Centres on network of service providers in India.
•Develop various service provider networks to meet the needs of emerging business growth.
•Source and extract relevant information on service providers; qualify service provider base on a set of qualifying criteria determined by the Company.
•Coordinate the development and management of service providers for the Operations teams.
•Develop a network of preferred providers who are able to deliver services in a cost effective manner.
•Create contractual working agreements with qualified service providers specifying the scope of services, terms and conditions of the service delivery, favourable credit terms and preferred pricing and discounts, all in accordance with the laws of the local country and the requirements of the corporate legal office.
•Work closely with the Sales & Marketing team to meet the objectives of new business development with the knowledge of the existing provider network and/or in the development of the provider network to meet the growing business needs.
•Whenever required, be involved in direct sourcing of service providers based on criteria set by specific function.

Network Management & Maintenance
•Ensure the availability of quality service providers on 24 x 7 basis at all times.
•Conduct regular contact with service providers to update information and solicit feedback on their service delivery.
•Implement and negotiate discounts and preferred rates for clients under the global arrangements.
•Monitor volume of business and usage of service provider, with the objective of negotiating the best pricing and discounts for our clients.
•Ensure that the credentialing process is carried out and reviewed at regular intervals to meet our client’s contractual requirements and due diligence on the part of Intl.SOS.
•Continuously negotiate for the best credit terms to be accorded to Intl.SOS.
•Work closely with the Medical team and Operations teams in the review of service providers’ capabilities and limitations for the purpose of establishing a sufficient and workable network availability and accurate provider ranking in SPIN.
•Ensure that all provider information is available in SPIN for ready access by the Operations teams; ensure all information in SPIN is up to date and reviewed timely in accordance with the guidelines set by Corporate GAN.
•Ensure all Tricare providers are fully credentialed in accordance to the requirements.
•Work closely with Finance department to ensure the Account Payable (AP) within contractual credit terms.

Ensure prompt submission of claims by service providers and prompt payment of invoices to service providers, in line with the credit terms.

Key Skills and reponsibilities

Business Development
•Increase awareness of Intl.SOS within the medical fraternity, embassies, hotels and relevant sectors for the purpose of developing private evacuation cases.
•Develop a network of quality service providers to render the Japanese CMS services and increase the volume of cases given to Intl. SOS.
•Support the S&M team in client meeting with network capability information to secure new clients or renewal of existing client agreements.
Correspondent Development and Management
•Build a team of qualified and capable correspondents in remote areas to deliver assistance services, to promote Intl.SOS awareness to the community and to generate private case referrals.
•Effectively manage the team of correspondents to deliver measurable results.
Other Duties
•Ensure compliance to the Assistance Centre Standards of practice and provider management.
•Assist with operational cases whenever there is a crisis or an urgent need of assistance in the location of need.
•Carry out any other reasonable duties as requested by the line manager.
•Work within and promote all Intl.SOS’s policies and procedures.

About you

The position requires a steady, patient and detail oriented person; one who is pleasant and can ensure detailed follow-up actions when required with service providers to resolve discrepancies or complaints.
•Good spoken and written English and local language communication skills, with the ability to communicate ideas with clarity and impact on audience, both in oral and written. Ability to communicate and influence others with confidence and professionalism.
•Good presentation skills.
•Dynamic individual, with ability to generate good ideas, energetic and enthusiastic in work.
•Ability to challenge the status quo and make positive improvements.
•Good computer software skills, specifically - Word, Excel, Powerpoint, Database softwares and internet usage.
•Good knowledge of medical network, healthcare management or assistance business and/or cost-containment is an advantage