Partnership Development Manager, Network Services

About the role

Medical, Security, Aviation and Logistic providers (the “network”) are a core Group asset and an essential part of our value proposition, supporting many products and services across all business lines within Intl.SOS.

The Local Network Services function is responsible for coordinating and overseeing the development, management and maintenance of the network in their allocated territory ensuring the highest level of quality, partnership and cost containment is achieved for Intl. SOS clients across all Business Lines and Programs to support Business development.

Key responsibilities

Network Development, governance, and quality

• Close collaboration with medical, security and aviation experts to ensure the network in the assigned territory fully supports the needs of the clients and that all program requirements are met.
• Support Senior / Regional Network Services Manager in drafting and executing the Network Development Plan for the region with clear objectives and targets and report on outcomes in alignment to Client, Regional and Group priorities.
• Ensure that the network in the assigned territory is right sized and adequate to fully support Intl.SOS Business across all Business Lines and Programs in accordance with Group Network Services Standards and Procedures including regular network analysis and refinement.
• Maintain country specific credentialing requirements as a baseline for credentialing providers in the territory and apply simplification opportunities.
• Conduct provider and location assessments – onsite and remotely - as required and ensuring network trips are used to maximize commercial and relationship development opportunities.
• Work closely with local, regional and cross regional Medical Services teams, by collaborating and partnering in development and management of shared network.
• Ensure that the provider and location data base (SPIN) is kept up to date with data and credentialing quality compliant to Group Network Services Standards and Procedures, with the support of the Network Services Support Team (“NSS”) and contribute to the enhancement of SPIN.

Key Skills and reponsibilities

Stakeholder Relationship Management

• Maintain direct longstanding relationships with providers to ensure good collaboration and outcomes,
• Develop commercial opportunities and outcomes with key strategic providers.
• Negotiate terms and conditions incl. discounts with selected providers and formalise these through the signing of written agreements.
• Investigate quality related issues related to or coming from providers, engaging with all the relevant stakeholders to find short and long-term solutions.
• Monitor provider payment trends with Finance to ensure providers are paid in a timely manner.
• Negotiate rates and agreement prior of implementation with business partner/JV/Vendors and anticipate delivery capabilities and innovated sourcing to support business development.

Business Support

• Work with the MSAS Assistance Centres to ensure the appropriate network is in place and to support complex Operational Case Management as required.
• Work with Medical Services to seek opportunities for collaboration for e.g., Site Health Reviews.
• Work with Consulting team to delivery on bespoke client network requests / new business opportunities.
• Work with Network Services Program Managers - TRICARE, Health Check Programs, AVMAR, IHMS – to develop and maintain the network as per the requirement of these programs.
• Support Learning, Development and Quality to continuously increase the quality of the network and the enablement of the staff on the Assistance Centre.
• Support the development and maintenance of SPIN system through User Acceptance testing.

Service Delivery

• Develop, interpret and implement operational capabilities in nonstandard countries including procedures and best practices, guidelines in terms of supply chain, Ambulance services and any local constraints to deliver in full compliance International SOS services.
• Assist and guide the Regional commercial teams with major project and tender bid development with suitable pricing model from 3rd party vendors.
• Liaise and support the Regional Sales teams with correct costing on 3rd party medical staffing and proposals and maintain permanent costing intelligence.

About you

Required Skills, Knowledge & Competencies

• Intermediate knowledge of MS Word, Excel, PowerPoint and Outlook including basic data analytics.
• Experience in database management and data analytics skills with proficiency in relevant tools.
• Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport effectively. 
• Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders.
• Good administrative, customer service management skills with strong attention to detail and quality.
• Good business acumen with ability to negotiate with providers.
• Demonstrated understanding of B-to-B dynamics and requirements Develop commercial opportunities and outcomes with key strategic providers.
• Problem -solving mindset and service orientation to users.
• Effectively sets and achieves goals, monitors own progress, and assesses quality, develops, and follows action plans.
• Ability to work under pressure in complex environments, cross cultural sensitivity.
• Excellent time management skills with the ability to successfully manage several projects simultaneously, across multiple business lines.
• Ability to work independently and perform well with little supervision.
• Knowledge in medical network and/or healthcare management.
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