Lifestyle Concierge

About Aspire Lifestyles

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit www.aspirelifestyles.com.

Position Summary

The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles’ mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners.

Key Responsibilities

• Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone, email, chat, etc.).

• Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion.

• Consistently delivers positive customer experiences by providing accurate and timely information.

• Adheres to the contractual scope of services, communicating limitations positively and professionally.

• Builds strong customer relationships by understanding and anticipating individual preferences.

• Proactively initiates outbound calls in line with program requirements.

• Applies high-quality customer service standards and best practices to every interaction.

• Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests.

• Communicates clearly and professionally, upholding client brand standards at all times.

• Actively participates in training sessions and meetings to stay informed on client updates and service protocols.

• Demonstrates multitasking and prioritization skills in a fast-paced, dynamic work environment.

• Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned.

Job Requirement

• Minimum 2 years of customer service experience in travel, hospitality, retail, or related fields.

• Strong interest in global lifestyle areas such as travel, shopping, sports, and culture.

• Proven ability to research and fulfill diverse customer requests using various resources.

• Excellent verbal and written communication skills in English.

• Proficiency in local languages (Hindi and/or Marathi).

• Demonstrated problem-solving skills and attention to detail.

• Graduation in any discipline.

• Previous Concierge or luxury lifestyle experience is a plus.

• Flexible to work varied shifts based on program needs.

• Open to limited travel for learning and development purposes.

We take care of our employees:

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development