Assistant Manager - Partnership Development

About Aspire Lifestyles

Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white label loyalty programs for leading brands as their marketing preposition which enables new customer acquisitions, retention and loyalty of their customers.This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto &  Insurance companies along with retention and growth of the current business through relationship & key account management.

Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company

Key responsibilities

Support Partnership Development: Assist the Partnership Development Manager (PDM) in daily operations, administrative tasks, and the execution of partnership strategies.

Vendor & Partner Network Expansion: Implement strategies to develop a robust vendor/partner network in India, focusing on enhancing client concierge services and localizing global products.

Custom Offerings Development: Collaborate in creating tailored benefits, rewards, and experiential offerings for client programs by engaging with relevant providers.

Provider Management: Aid in sourcing, negotiating, conducting due diligence, and contracting with local and global vendors to deliver competitive privileges via concierge services.

Client Solution Support: Work with PDM and sales teams to develop client solutions related to partner promotions, marketing strategies, and content development.

Partner Relationship Management: Maintain ongoing relationships with contracted partners, ensuring understanding of terms, quality assurance, and timely contract renewals

Operational Collaboration: Coordinate with operations to monitor concierge request volumes, consolidate requests to preferred providers, and provide experiential learning opportunities for the concierge team.

Vendor Evaluation: Regularly assess vendors and offerings to ensure alignment with client needs, maximize commissions, and maintain a competitive edge.

Quality Control & Feedback: Develop and manage partner quality control measures and feedback mechanisms in collaboration with operations.

Marketing & Branding: Manage the creation of program marketing materials, ensuring partner brand guidelines are upheld, and establish specific partner deliverables like events or promotions.

Global Collaboration: Work with global PDM networks and concierge teams to establish partnerships that leverage global presence and align with global strategies.

Event Conceptualization: Develop unique, branded events to enhance client brand awareness and drive utilization of products and services.

Privilege Management: Ensure all contracted partner privileges and benefits are recorded in the xTend database for easy access during concierge request fulfillment.

Training Support: Collaborate with the Concierge Manager and QA & Trainer to develop and deliver training on utilizing selected partners and vendors effectively.

Reporting & Communication: Participate in monthly PD calls, submit monthly PD reports timely, and contribute to semi-annual PD publications.

Job Requirement

Other Duties

To work within and promote all International SOS & Aspire policies and procedures.
To carry out any other reasonable duties as requested by the line manager and other senior management members.
To work at other locations as and when required.
To work flexible hours as appropriate to the needs of the position.
To be on-call as directed by your line manager and give advice to callers accordingly.

KEY COMPENTENCIES:

Possess solid communication skills, including good rapport-building capabilities Have excellent negotiating and networking skills.
Awareness of the local product benefits/products enhancement scene in the credit cards/luxury brands market.
Ability to understand the client’s marketing objectives and match benefits appropriately.
Ability to present to the clients and potential partners. Be able to work independently and perform well with little supervision.
Able to work in a calm, logical and professional manner at all times.
Be able to multitask and handle several requests at the same time.
Be detail oriented; collect all required data to ensure that the highest standards are met.
Possess excellent computer skills, including efficiency and resourcefulness in using the internet for information gathering.

We take care of our employees

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development